Zscaler
About this role
Readers asked for Technical Account Manager and Customer Success roles by name, and this is the closest match on today's board. A Zscaler Technical Success Manager is a technical advisor to existing customers: understanding their goals and technical constraints, running periodic reviews, anticipating problems before they surface, and contributing best practice content to internal and customer facing knowledge bases. The technical bar is real rather than decorative. The posting asks for operating system proficiency across Linux, Unix and FreeBSD, hands on network troubleshooting with ping, traceroute and MTR, and a solid grasp of HTTP, SMTP, FTP and DNS. Preferred extras cover SASE, SSE and ZTNA, plus SAML, LDAP and OAuth. No quota, no pipeline target and no selling language appears anywhere in it. Hybrid, Bangalore, 5+ years.
Who this is for
Required by the posting (Minimum Qualifications): 5+ years of experience in customer facing roles with a proven blend of technical expertise and account management. Demonstrated experience leading product feature implementations and driving best practice adoption. Proficiency with operating systems including Linux, Unix and FreeBSD. Hands on experience troubleshooting network issues using tools like ping, traceroute and MTR. Solid understanding of core networking protocols including HTTP, SMTP, FTP and DNS.
Preferred qualifications: experience leading discovery discussions, building high level and low level designs and managing large scale migrations; in depth understanding of enterprise infrastructure and cloud security technologies including SASE, SSE and ZTNA; and expertise in open source system administration and authentication protocols such as SAML, LDAP and OAuth.
The real day to day: understanding customer goals, technical challenges and business needs to align Zscaler solutions; building relationships with key stakeholders, running periodic reviews and identifying growth opportunities; anticipating technical hurdles and providing proactive recommendations and risk mitigation; mastering Zscaler products well enough to contribute best practice content to internal and customer facing knowledge bases; and collaborating across Sales, Support and Product.
Location and reporting: a hybrid role based in Bangalore, reporting to the Manager of Technical Success Management within the Customer Success department.
Honest fit guidance on why this is on an engineering board: we reject sales roles with technical titles, and we check the requirement list rather than the title to decide. This one is technical from the first line, asks for hands on network troubleshooting and operating system depth, and contains no quota, revenue target or pipeline language of any kind. It manages accounts, not people, so it is not a people management role either. What it is not is a coding job. If you want to write software daily, this is the wrong seat. If you are a support, solutions or infrastructure engineer who is good with customers and wants the account relationship rather than the ticket queue, it is a strong fit.
Preferred qualifications: experience leading discovery discussions, building high level and low level designs and managing large scale migrations; in depth understanding of enterprise infrastructure and cloud security technologies including SASE, SSE and ZTNA; and expertise in open source system administration and authentication protocols such as SAML, LDAP and OAuth.
The real day to day: understanding customer goals, technical challenges and business needs to align Zscaler solutions; building relationships with key stakeholders, running periodic reviews and identifying growth opportunities; anticipating technical hurdles and providing proactive recommendations and risk mitigation; mastering Zscaler products well enough to contribute best practice content to internal and customer facing knowledge bases; and collaborating across Sales, Support and Product.
Location and reporting: a hybrid role based in Bangalore, reporting to the Manager of Technical Success Management within the Customer Success department.
Honest fit guidance on why this is on an engineering board: we reject sales roles with technical titles, and we check the requirement list rather than the title to decide. This one is technical from the first line, asks for hands on network troubleshooting and operating system depth, and contains no quota, revenue target or pipeline language of any kind. It manages accounts, not people, so it is not a people management role either. What it is not is a coding job. If you want to write software daily, this is the wrong seat. If you are a support, solutions or infrastructure engineer who is good with customers and wants the account relationship rather than the ticket queue, it is a strong fit.
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