Yugabyte
About this role
Yugabyte builds YugabyteDB, a PostgreSQL compatible distributed SQL database used by Shopify, GM, Kroger, Fiserv and NPCI. This is its APJ technical support seat, and it is genuinely technical: troubleshooting distributed database, cloud infrastructure, API and integration problems with customers, then feeding fixes back through Engineering, Product and Documentation. The posting says plainly that prior support experience is valuable but not a strict requirement, which makes it one of the more open doors on this list at 3 to 5 years. It is fully remote. Two things to read before applying, because both are unusual and both are stated in writing: the hours are aligned to early morning IST, and the role requires weekend coverage with two fixed consecutive weekdays off instead, for example Tuesday and Wednesday.
Who this is for
Required by the posting: 3 to 5 years of industry experience in a technical role. A strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming and scripting (Python, Bash, Java and similar). Excellent problem solving and analytical skills with the ability to learn new systems quickly. Strong written and verbal communication for both technical and non technical audiences. A proactive, customer first mindset with patience and persistence. Ability to work independently in a fully remote environment while collaborating across global teams.
Nice to have but explicitly not required: experience in a technical support, customer success or DevOps/SRE role, familiarity with open source and community driven projects, and knowledge of PostgreSQL or other relational databases.
The real day to day: providing technically sound assistance to customers using YugabyteDB; troubleshooting distributed database, cloud infrastructure, API and application integration issues; collaborating with Engineering, Product and Documentation teams; maintaining case documentation; contributing knowledge base articles and support tooling that improve customer self service; and participating in a global on call rotation including after hours and week off support when assigned.
Location, hours and schedule, all stated in the posting and all worth reading twice: the location is Remote in the APJ timezone. Work hours are aligned with early morning IST. The role requires weekend coverage, and in exchange you get two fixed, consecutive weekdays off, with Tuesday and Wednesday given as the example. If your life depends on Saturdays and Sundays being free, this specific role does not fit, however good the rest of it looks.
Honest fit guidance: the posting says prior support experience is valuable but not a strict requirement, and that it is looking for technical aptitude and mindset over a support CV. That makes this one of the few realistic entry points on today's list for someone at the lower end of the range, and it is fully remote, which readers here ask for constantly. The genuine costs are the shifted hours and the weekend rota, not the technical bar.
Nice to have but explicitly not required: experience in a technical support, customer success or DevOps/SRE role, familiarity with open source and community driven projects, and knowledge of PostgreSQL or other relational databases.
The real day to day: providing technically sound assistance to customers using YugabyteDB; troubleshooting distributed database, cloud infrastructure, API and application integration issues; collaborating with Engineering, Product and Documentation teams; maintaining case documentation; contributing knowledge base articles and support tooling that improve customer self service; and participating in a global on call rotation including after hours and week off support when assigned.
Location, hours and schedule, all stated in the posting and all worth reading twice: the location is Remote in the APJ timezone. Work hours are aligned with early morning IST. The role requires weekend coverage, and in exchange you get two fixed, consecutive weekdays off, with Tuesday and Wednesday given as the example. If your life depends on Saturdays and Sundays being free, this specific role does not fit, however good the rest of it looks.
Honest fit guidance: the posting says prior support experience is valuable but not a strict requirement, and that it is looking for technical aptitude and mindset over a support CV. That makes this one of the few realistic entry points on today's list for someone at the lower end of the range, and it is fully remote, which readers here ask for constantly. The genuine costs are the shifted hours and the weekend rota, not the technical bar.
Apply on company site
Opens job-boards.greenhouse.io, the employer's own application page. Applying is always free.