Mindtickle
About this role
Mindtickle sells an AI powered revenue enablement platform and is ranked by G2 as the top sales onboarding and training product. This role is internal IT engineering rather than product work, and it is the senior technical escalation point for the company's global endpoint and identity platforms. The work is real engineering: owning device management across Jamf Pro for macOS and Microsoft Intune for Windows, administering Google Workspace and Microsoft 365 at global configuration level, and building automated identity provisioning and access governance in Okta and Entra ID. A good part of the value is in lifecycle automation, engineering onboarding, offboarding and role changes so they are frictionless and compliant. It asks 4 to 8 years and is based in Pune.
Who this is for
What the posting asks for:
- A bachelor's degree in computer science, information technology, business or a related technical discipline.
- 4 to 8 years of progressive, deep technical experience in IT infrastructure, system engineering and workplace operations.
- Subject matter expertise in Jamf Pro, Apple Business Manager and corporate device enrolment profiles. Active Jamf certifications (200, 300 or higher) are highly preferred.
- Master level administrative knowledge of corporate Google Workspace and Microsoft 365.
- Deep technical understanding of IDaaS, single sign on integrations, SAML and OIDC protocols, and lifecycle provisioning through Okta or Azure AD.
- Exceptional troubleshooting on modern macOS and Windows, with the ability to write Bash and PowerShell scripts to automate repetitive work.
- A proactive, consultative approach, with the presence to mentor junior peers and explain complex systems to non technical stakeholders.
The day to day: acting as the subject matter expert for internal infrastructure and handling advanced L3 escalations and complex architectural challenges, administering and tuning Google Workspace and Microsoft 365 at global configuration level, owning and scaling endpoint device management as the technical authority for Jamf Pro and Intune, designing and deploying automated identity provisioning and access governance integrations with Okta and Entra ID, leading user lifecycle automation for onboarding and offboarding and role changes, partnering with information security on endpoint compliance and threat isolation and conditional access and data classification, writing technical runbooks and SOPs to upskill junior helpdesk engineers, and driving automation with scripting and cloud platforms.
Experience: the posting states 4 to 8 years.
Location: Pune, on Mindtickle's growing infrastructure team.
Company context: Mindtickle is recognised as a market leader by industry analysts, won an AI Breakthrough award for AI based sales solution of the year, and holds a Gold Stevie award for sales and customer service.
Who should apply: an IT infrastructure engineer four to eight years in who has outgrown a helpdesk queue and wants ownership of endpoint and identity platforms globally. This is a good fit if you enjoy automation and being the last escalation, and a poor fit if you are aiming at product engineering, since the customers here are Mindtickle's own employees.
- A bachelor's degree in computer science, information technology, business or a related technical discipline.
- 4 to 8 years of progressive, deep technical experience in IT infrastructure, system engineering and workplace operations.
- Subject matter expertise in Jamf Pro, Apple Business Manager and corporate device enrolment profiles. Active Jamf certifications (200, 300 or higher) are highly preferred.
- Master level administrative knowledge of corporate Google Workspace and Microsoft 365.
- Deep technical understanding of IDaaS, single sign on integrations, SAML and OIDC protocols, and lifecycle provisioning through Okta or Azure AD.
- Exceptional troubleshooting on modern macOS and Windows, with the ability to write Bash and PowerShell scripts to automate repetitive work.
- A proactive, consultative approach, with the presence to mentor junior peers and explain complex systems to non technical stakeholders.
The day to day: acting as the subject matter expert for internal infrastructure and handling advanced L3 escalations and complex architectural challenges, administering and tuning Google Workspace and Microsoft 365 at global configuration level, owning and scaling endpoint device management as the technical authority for Jamf Pro and Intune, designing and deploying automated identity provisioning and access governance integrations with Okta and Entra ID, leading user lifecycle automation for onboarding and offboarding and role changes, partnering with information security on endpoint compliance and threat isolation and conditional access and data classification, writing technical runbooks and SOPs to upskill junior helpdesk engineers, and driving automation with scripting and cloud platforms.
Experience: the posting states 4 to 8 years.
Location: Pune, on Mindtickle's growing infrastructure team.
Company context: Mindtickle is recognised as a market leader by industry analysts, won an AI Breakthrough award for AI based sales solution of the year, and holds a Gold Stevie award for sales and customer service.
Who should apply: an IT infrastructure engineer four to eight years in who has outgrown a helpdesk queue and wants ownership of endpoint and identity platforms globally. This is a good fit if you enjoy automation and being the last escalation, and a poor fit if you are aiming at product engineering, since the customers here are Mindtickle's own employees.
Apply on company site
Opens jobs.lever.co, the employer's own application page. Applying is always free.