Twilio
About this role
Twilio provides the communications APIs behind messaging, voice and verification for a large share of the internet. Its Enterprise Data team builds the analytical foundation the rest of the company runs on, from Finance to Sales to Marketing to Customer Support. This role leads the business intelligence platform strategy inside that team. You own and evolve Twilio's BI tooling, driving governance, performance and roadmap decisions, design reusable dashboards and reports for stakeholders across legal, billing operations and other critical functions, and architect agentic AI solutions that let non technical partners query data in natural language and generate insight without a analyst in the loop. You also set BI best practice including semantic layer design, metric definitions, data access governance and documentation standards. It is fully remote within India, at a company that describes itself as remote first by design.
Who this is for
What the posting asks for: 7 or more years of experience in business intelligence, data analytics or a related field, with at least 2 of those in a staff or senior individual contributor role.
The real day to day: owning and evolving Twilio's suite of business intelligence tools, driving governance, performance and long term roadmap decisions. Designing and building scalable, reusable dashboards and reports that surface actionable insight for stakeholders across legal, billing operations and other mission critical functions. Architecting and deploying agentic AI solutions that enable natural language querying, automated insight generation and self service analytics for non technical business partners. Collaborating with data engineers, business partners and AI and ML engineers to turn complex analytical requirements into reliable, well documented data products. Establishing and championing BI best practice including semantic layer design, metric definitions, data access governance and documentation standards. Partnering with business leaders to find opportunities where better data visibility changes decisions.
Location and setup: remote within India. Twilio describes a dedication to remote first work and a strong culture of global connection, so this is a genuinely distributed role. One caveat: Twilio's remote India postings have historically been open only to a subset of Indian states, so confirm your state qualifies before you invest in the process.
Twilio also states openly that it uses AI to help make its hiring process efficient, while adding that every hiring decision is made by a person.
Honest fit guidance: this is a platform and strategy role rather than a report building one, and the agentic AI element is a real part of the brief rather than decoration, so experience with semantic layers and self service analytics architecture matters more than dashboard volume. The stakeholder set is heavily internal business functions including legal and billing operations, which means influence and documentation are as important as technical skill. Twilio also has a remote Senior or Staff Applied Research Software Engineer role on today's board at 3 or more years, which is a very different team.
The real day to day: owning and evolving Twilio's suite of business intelligence tools, driving governance, performance and long term roadmap decisions. Designing and building scalable, reusable dashboards and reports that surface actionable insight for stakeholders across legal, billing operations and other mission critical functions. Architecting and deploying agentic AI solutions that enable natural language querying, automated insight generation and self service analytics for non technical business partners. Collaborating with data engineers, business partners and AI and ML engineers to turn complex analytical requirements into reliable, well documented data products. Establishing and championing BI best practice including semantic layer design, metric definitions, data access governance and documentation standards. Partnering with business leaders to find opportunities where better data visibility changes decisions.
Location and setup: remote within India. Twilio describes a dedication to remote first work and a strong culture of global connection, so this is a genuinely distributed role. One caveat: Twilio's remote India postings have historically been open only to a subset of Indian states, so confirm your state qualifies before you invest in the process.
Twilio also states openly that it uses AI to help make its hiring process efficient, while adding that every hiring decision is made by a person.
Honest fit guidance: this is a platform and strategy role rather than a report building one, and the agentic AI element is a real part of the brief rather than decoration, so experience with semantic layers and self service analytics architecture matters more than dashboard volume. The stakeholder set is heavily internal business functions including legal and billing operations, which means influence and documentation are as important as technical skill. Twilio also has a remote Senior or Staff Applied Research Software Engineer role on today's board at 3 or more years, which is a very different team.
Apply on company site
Opens job-boards.greenhouse.io, the employer's own application page. Applying is always free.