GitLab
About this role
GitLab is the DevSecOps platform used by more than 50 million registered users and over half the Fortune 100. This role partners with customers across Asia Pacific and Japan to help them get measurable value from GitLab through hands on technical guidance. You act as trusted technical advisor over Zoom and email, improving adoption, unblocking implementations and applying DevSecOps best practice across the software delivery lifecycle. You work closely with Account Executives and Renewals Managers to align technical recommendations to customer goals, supporting renewals and expansion by demonstrating outcomes, and manage several customer engagements at once while communicating status and risk. You also contribute back through documentation and enablement content and mentor colleagues and customers through hard technical problems. It is fully remote from India, and GitLab frames it as a route into customer facing technical leadership. Two reader requests, remote and customer success, meet in this one role.
Who this is for
⚠️ Years of experience: GitLab does not state a number in this posting, and we do not publish figures we cannot source. GitLab does say it welcomes interest from candidates with varying levels of experience and that many successful candidates do not meet every requirement. The framing that you are "eager to grow into customer facing technical leadership with strong mentorship and support" suggests this is not a first job but also not a principal level role. Ask the recruiter directly.
What the posting asks for: experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers successfully adopt technical solutions. Familiarity with DevSecOps workflows and related tooling. The ability to manage multiple customer engagements in parallel, prioritise effectively and communicate status, risks and next steps clearly. An interest in supporting customers across Asia Pacific and Japan and adapting to different cultures, working styles and levels of technical maturity. GitLab states one hard requirement: you must be based in India with full working rights in India.
The real day to day: providing on demand technical consultancy and solution guidance over Zoom and in writing, helping customers solve day to day issues and design and implement GitLab solutions for their DevSecOps workflows. Delivering workshops, demos and best practice guidance across the Asia Pacific and Japan region. Working with Account Executives and Renewals Managers to align technical recommendations with customer goals and support renewals and expansion by showing outcomes. Managing multiple engagements in parallel and keeping implementations on track. Contributing documentation and enablement content back to the wider team. Mentoring team members and customers through complex technical challenges.
Location and setup: fully remote within India, and GitLab is explicit that this role suits someone who thrives in a remote, asynchronous environment. GitLab is an all remote company, so this is the default way the whole organisation works rather than an exception made for one role. Supporting the Asia Pacific and Japan region means your hours align reasonably well with India, unlike customer roles covering the Americas.
Honest fit guidance: this is the technical end of customer success, closer to solutions engineering than to account management, and DevSecOps familiarity is the real requirement. It suits someone who enjoys explaining and unblocking as much as building. The renewals and expansion element means commercial outcomes are part of how the role is judged, so it is not purely technical. GitLab also has a remote backend engineering role on today's board on the Git and Gitaly team.
What the posting asks for: experience providing technical consultancy and solution guidance through video calls and written channels, helping users or customers successfully adopt technical solutions. Familiarity with DevSecOps workflows and related tooling. The ability to manage multiple customer engagements in parallel, prioritise effectively and communicate status, risks and next steps clearly. An interest in supporting customers across Asia Pacific and Japan and adapting to different cultures, working styles and levels of technical maturity. GitLab states one hard requirement: you must be based in India with full working rights in India.
The real day to day: providing on demand technical consultancy and solution guidance over Zoom and in writing, helping customers solve day to day issues and design and implement GitLab solutions for their DevSecOps workflows. Delivering workshops, demos and best practice guidance across the Asia Pacific and Japan region. Working with Account Executives and Renewals Managers to align technical recommendations with customer goals and support renewals and expansion by showing outcomes. Managing multiple engagements in parallel and keeping implementations on track. Contributing documentation and enablement content back to the wider team. Mentoring team members and customers through complex technical challenges.
Location and setup: fully remote within India, and GitLab is explicit that this role suits someone who thrives in a remote, asynchronous environment. GitLab is an all remote company, so this is the default way the whole organisation works rather than an exception made for one role. Supporting the Asia Pacific and Japan region means your hours align reasonably well with India, unlike customer roles covering the Americas.
Honest fit guidance: this is the technical end of customer success, closer to solutions engineering than to account management, and DevSecOps familiarity is the real requirement. It suits someone who enjoys explaining and unblocking as much as building. The renewals and expansion element means commercial outcomes are part of how the role is judged, so it is not purely technical. GitLab also has a remote backend engineering role on today's board on the Git and Gitaly team.
Apply on company site
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