Datadog
About this role
Datadog is the observability and monitoring platform used across cloud infrastructure, and its technical solutions team acts as the in house product experts. A Technical Account Manager provides hands on technical service to Datadog's largest customers, supporting adoption and giving guidance across the full product suite, and the posting describes the TAM as a trusted advisor for how IT operations translates into business value. The work involves advising on technical support and product adoption across pre sales, post sales and renewals, analysing a customer's IT operations environment regularly and recommending changes that get more value from Datadog, preparing and running monthly and quarterly business reviews, and working with Datadog's product management and engineering teams to identify new features. This is the exact title a reader asked for by name, and unlike a pure account role it has genuine technical requirements including cloud, scripting, CI/CD and containers.
Who this is for
⚠️ Years of experience: Datadog does not state a number in this posting, and we do not publish figures we cannot source. It does ask for previous experience working as a TAM supporting mid market or enterprise customers in the cloud space, which implies you have done the job before rather than entering it fresh. Ask the recruiter what band the "2" in the title corresponds to.
What the posting asks for: a solid technical grounding with hands on IT operations experience. Confident hands on experience with AWS, Azure or GCP. Comfort with scripting languages such as Python, JavaScript, Ruby, Perl, Go or PHP, or configuration tooling such as Chef or Puppet. Skill with CI/CD tools such as Jenkins or GitLab. Knowledge of containerisation tools such as Docker, Kubernetes or Rancher. Previous experience as a TAM supporting mid market or enterprise cloud customers. Experience working across Sales, Support and Engineering. Experience using Datadog or other cloud monitoring tools.
One requirement that is easy to miss and hard to undo: the posting asks that you be able to travel by road, rail or air up to 30% of the time. That is roughly one week in three. If travel at that level does not work for you, this is the wrong role regardless of technical fit.
The real day to day: advising on technical support and product adoption for customers across pre sales, post sales and renewal processes. Analysing the customer's IT operations environment regularly and recommending changes that maximise the value they get from Datadog. Acting as the customer's advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration and additional features. Preparing for and taking part in monthly and quarterly business reviews with customers. Working with Datadog's product management, engineering and technical services teams to help identify new features and products. Continuously evolving best practice for technical product adoption.
Location and setup: Bangalore, India. Datadog states it values office culture and operates as a hybrid workplace, so ask what that means in days per week for this team.
Honest fit guidance: this is on the board because a reader asked for Technical Account Manager roles specifically, and it is worth saying that the "Manager" in the title refers to managing accounts, not people. The technical requirements are real, so this suits an engineer or IT operations specialist who wants customer facing work rather than a career account manager. Datadog notes that not everyone will meet every qualification on day one and encourages applying anyway. Its Customer Success Manager Key Accounts role is also on today's board and is the commercial counterpart to this one.
What the posting asks for: a solid technical grounding with hands on IT operations experience. Confident hands on experience with AWS, Azure or GCP. Comfort with scripting languages such as Python, JavaScript, Ruby, Perl, Go or PHP, or configuration tooling such as Chef or Puppet. Skill with CI/CD tools such as Jenkins or GitLab. Knowledge of containerisation tools such as Docker, Kubernetes or Rancher. Previous experience as a TAM supporting mid market or enterprise cloud customers. Experience working across Sales, Support and Engineering. Experience using Datadog or other cloud monitoring tools.
One requirement that is easy to miss and hard to undo: the posting asks that you be able to travel by road, rail or air up to 30% of the time. That is roughly one week in three. If travel at that level does not work for you, this is the wrong role regardless of technical fit.
The real day to day: advising on technical support and product adoption for customers across pre sales, post sales and renewal processes. Analysing the customer's IT operations environment regularly and recommending changes that maximise the value they get from Datadog. Acting as the customer's advocate by knowing their goals and use cases, then suggesting process changes, product adoption, configuration and additional features. Preparing for and taking part in monthly and quarterly business reviews with customers. Working with Datadog's product management, engineering and technical services teams to help identify new features and products. Continuously evolving best practice for technical product adoption.
Location and setup: Bangalore, India. Datadog states it values office culture and operates as a hybrid workplace, so ask what that means in days per week for this team.
Honest fit guidance: this is on the board because a reader asked for Technical Account Manager roles specifically, and it is worth saying that the "Manager" in the title refers to managing accounts, not people. The technical requirements are real, so this suits an engineer or IT operations specialist who wants customer facing work rather than a career account manager. Datadog notes that not everyone will meet every qualification on day one and encourages applying anyway. Its Customer Success Manager Key Accounts role is also on today's board and is the commercial counterpart to this one.
Apply on company site
Opens careers.datadoghq.com, the employer's own application page. Applying is always free.