BSc Home Science Travel Agency and Tour Operations Management PR Syllabus - Mumbai University
This is the Semester 6 syllabus under NEP 2020, in force from the academic year 2026-27. The University still examines the earlier Choice Based papers alongside it — her third-year timetables name that scheme — so check which scheme your exam form names before you revise.
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Syllabus for Travel Agency and Tour Operations Management PR
Module I: Travel Agency Operations & Documentation
- 1 Structure & Setup of Travel Agencies
- i Types of travel agencies
- ii Organizational structure
- iii IATA, TAAI basics
- iv Setting up a travel desk (simulation)
- 2 Reservation & Ticketing Simulation
- i Air fare basics (theoretical exposure + practical worksheets)
- ii GDS demonstration (mock interface if live not available)
- iii Flight booking simulation
- iv Hotel booking formats
- v Car rental booking procedures
- 3 Travel Documentation
- i Passport & visa documentation (form filling exercise)
- ii Travel insurance procedures
- iii Foreign exchange basics
- iv Travel vouchers & service orders preparation
- 4 Client Handling
- i Customer profiling
- ii Handling inquiries (role play)
- iii Complaint handling simulation
- iv Travel advisory preparation
- 5 Practical Assignments:
- i Prepare a complete travel file for one international traveler
- ii Simulated booking workflow exercise
- iii Documentation checklist portfolio
Module II: Tour Operations & Package Development
- 1 Itinerary Planning
- i Components of itinerary
- ii Route planning exercise
- iii Time-distance mapping
- iv Multi-city travel planning
- 2 Tour Costing & Pricing
- i Fixed vs variable costs
- ii Mark-up & commission calculation
- iii Break-even analysis (basic level)
- iv Group tour costing worksheet
- 3 Domestic & International Package Design
- i Design
- ii Weekend package
- iii Pilgrimage package
- iv Adventure tour
- v International leisure tour
- 4 Tour Marketing & Promotion
- i Brochure development
- ii Digital promotion basics
- iii Social media campaign simulation
- iv Sales pitch presentation
- 5 Tour Performance Evaluation
- i Feedback analysis
- ii Customer satisfaction metrics
- iii Profitability assessment
- iv Post-tour evaluation report
Text Books / Reference
- 1 Ali, A. B. (2015). Travel And Tourism Management. India: PHI Learning.
- 2 Bhardwaj, S. (2022). Travel Agency and Tour Operations Management. India: Laxmi Publications Pvt. Limited. Bhatia, A. K. (2006). International Tourism Management. India: Sterling.
- 3 Bhatia, A. K. (2012). The Business of Travel Agency & Tour Operations Management. India: Sterling. Bhatia, A. K. (2020). The Role Of Travel Agent In Managing Tourist Product. India: Sterling Publishers Pvt.Limited.
- 4 Cameron, H., et.al. (2016). Operations Management in the Travel Industry. United Kingdom: CABI.
- 5 Chand, M. (2009). Travel Agency Management: An Introductory Text. India: Anmol Publications Pvt. Limited. Handbook of Research on International Travel Agency and Tour Operation Management. (2019). United States: IGI Global.
- 6 Hospitality & Tourism Management. (n.d.). (n.p.): Vikas Publishing House.
- 7 L. K. Singh. (2008). Management Of Travel Agency. India: Isha Books.
- 8 Roday, S., Biwal, A., Vandana, J. (2009). Tourism Operations and Management. India: Oxford University Press.
- 9 Santhosh M. John, Ruby Santhosh. Tourism Management. (N.D.). (N.P.): Redshine Publication.
Reproduced from the University of Mumbai syllabus for B.Sc. (Home Science) under NEP 2020, in force from the academic year 2026-27. Wording is as printed in that syllabus. Module numbering is as printed there too.