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Home / Syllabus / B.E. (Automation and Robotics) / Fourth Year AR / Semester 8 / Total Quality Management

B.E. (Automation and Robotics) Total Quality Management Syllabus - Mumbai University 2026

The University has moved this degree onto NEP 2020 one year at a time. The first and second years are NEP 2020 syllabi; the third and fourth years are still examined on the REV-2019 'C' Scheme, which is what the University sets for them this year.

Total-Quality-Management.pdf
Semester 8 · Fourth Year AR

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Syllabus for Total Quality Management

Semester 8 · Fourth Year AR

Module 1: Introduction to Quality Management :

  • A) Definitions of Quality, product quality and service quality; the evolution of quality; need for Quality Management, Quality statements and Policy, Customer orientation & satisfaction, Customer complaints, customer retention; Supplier partnership, Supplier rating & selection, CSI, Costs of Quality, Prevention, appraisal and failure aspects, Use of COQ for improving quality and performance, Designing for quality, Quality of design, Quality of conformance.
  • B Basic concepts of TQM, TQM framework, Contributions of Deming, Juran and Crosby, Juran Triology, PDCA Cycle, Barriers to TQM; TQM principles; Strategic Quality Planning; Quality councils; employee involvement, motivation; Empowerment; Team and Teamwork; recognition and reward, performance appraisal.

Module 2: QC Tools:

  • A) Seven QC Tools: Check Sheet, Histogram, Pareto Chart, Fishbone Diagram, Run Charts, Scatter Diagram, Process Flow Chart.
  • B Seven QM Tools: Program Decision Process Chart, Tree Diagram, Affinity Diagram, Prioritization Matrix, etc. Bench Marking Types – Process, Product, Quality Improvement Tools: Why-Why Analysis, Root Cause Analysis, Poka Yoke (Mistake Proofing)

Module 3: Statistical Quality Control: 100% Inspection versus Sampling Inspection, Reasons for SQC.

  • A) Acceptance Sampling: Concept of Producer Risk and Consumers Risk. Operating Characteristics Curve. Sampling Plan – Single Sampling Plan versus Double Sampling Plan. Design Sampling Plan on the basis of MIL, ASQ Standards.
  • B Statistical Process Control: Variations – Concept, Causes – Random & Assignable, Difference – Process in Control versus Process is Capable, Control Charts, X-Bar, R, P and C Charts, Process Capability (Cp) & Process Capability Index (Cpk), Sigma Limits. Applications of Control Charts in Mass Production, Process Production.

Module 4

  • A) Continuous Improvement: Quality Circles, Quality Function Development (QFD), Taguchi quality loss function, Parameter Design, Robust Design; TPM- concepts, 5S, Kaizen, FMEA- stages, Zero Defect.
  • B TQM Implementation: Manufacturing and Service sectors, Introduction to Six Sigma: Definition, Concept, Methodology. Six Sigma Approaches – Design for Six Sigma (DFSS) Approach & DMAIC Approach, Six Sigma Tools: Applications to manufacturing and service sector including IT, ITeS, and E Com.

Module 5: Quality Management System & Certification:

  • A) QMS: Elements and documentation, Quality auditing, Necessity for Certification & Certification Process, Benefits of Certification. Certifying Bodies & Accreditation Agencies, ISO 9000-2015 (5th Edition), Introduction to TS16949: Technical Specifications, QS9000, ISO14000 concepts, requirements and benefits. Case studies of TQM implementation in manufacturing and service sectors including IT and Environmental management systems- ISO 14000 Series Standards, Integration of ISO 14000 with ISO 9000.
  • B Quality Awards: Malcom Baldrige National Quality Award and Rajiv Gandhi National Quality award.

Module 6: Future Trends in TQM : Strategic approach to leadership , Customer centric endeavors , Involvement & empowerment of all employees / stake holders , Decision making based on real time facts , Win-Win policy with suppliers , New paradigms of Green & sustainability , TQM beyond Manufacturing i.e. Healthcare, Education, Finance. Accountability

  • through new tools and technologies, Quality Analytics.

Text Books

  • 1 Besterfield D.H. et al.: Total quality Management, 3rd Edition, Pearson Education Asia, 2006.
  • 2 Janakiraman B. and Gopal R.K.: Total Quality Management, Prentice Hall India, 2006.
  • 3 Poornima M. Charantimath: Total Quality Management, 2nd Edition, Pearson Education Asia, 2006.
  • 4 N. Logothetis: Managing for Total Quality, 6th Edition, Prentice Hall of India Pvt. Ltd. 2003.
  • 5 Suganthi L. and Samuel A.: Total Quality Management, Prentice Hall India, 2006.
  • 6 Evans J.R. and Lindsay W.M.: The Management and Control of Quality, 8th Edition, 1st Indian Edition, Cengage Learning, 2012. U University of Mumbai

Reproduced from the University of Mumbai syllabus for B.E. (Automation and Robotics) under REV-2019 'C' Scheme, in force from the academic year 2024-25. Wording is as printed in that syllabus. Module numbering is as printed there too.

The complete syllabus

This subject is cut from the University circular for its year. Open a document here if you want the whole thing rather than a single subject.

PDF 7.40 (R-A) B.E. (Automation & Robotics) Sem I & II (Revised, NEP 2020) NEP 2020 syllabus Read full PDF Read
PDF 6.48 (N) B.E. (Automation and Robotics) Sem III & IV (NEP 2020) NEP 2020 syllabus Read full PDF Read
PDF 6.8 (N) B.E. (Automation and Robotics) Third Year, Sem V & VI (REV-2019 'C' Scheme) REV-2019 'C' Scheme syllabus Read full PDF Read
PDF B.E. (Automation and Robotics) Fourth Year, Sem VII & VIII (REV-2019 'C' Scheme) REV-2019 'C' Scheme syllabus Read full PDF Read
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