Enterprise Customer Success Manager | Observability

Datadog is the observability platform engineering teams use to monitor infrastructure and applications, and this is an enterprise customer success role in Delhi. A reader asked for customer success and technical account management roles by name, so we look for them deliberately. The work is onboarding, training and driving adoption alongside enterprise account executives and solutions engineers, building relationships to the point of advocacy, and coordinating across sales, support, enablement, product, finance and legal. The audience is technical, with the posting naming CTOs, VPs of Engineering and DevOps professionals, so you need enough technical fluency to hold those conversations. Stated bar is three or more years in customer success or account management. Travel for customer visits is required.

Published requirements: customer centric with 3+ years in a customer success or account management role; able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts; knowledgeable in working with Fortune 1000 companies and global brands across all industries; a strong communicator with exceptional attention to detail and the ability to pitch to a specific audience including CTOs, VPs of Engineering and DevOps professionals; experienced in the business to business technology space or with SaaS companies; and able to travel for customer onsite visits and events as required. Responsibilities as published: partner with the enterprise account executive and solutions engineering teams to onboard, train and proactively drive adoption with enterprise customers; proactively build customer relationships to achieve loyalty and advocacy within their organisation; collaborate across internal Datadog teams including sales, support, enablement, product, finance and legal; and own and project manage the onboarding process. Location is Delhi, which is worth flagging because the overwhelming majority of roles on this board are Bangalore, and this is a rare senior opening in the National Capital Region. Why this is in the list: a reader asked specifically for customer success manager and technical account manager roles, so we search for them and group them separately so they do not dilute the backend and data listings that most readers come for. Fit guidance: this is not an engineering role and it does not become one, but it is technical enough that engineers do move into it successfully. The audience is DevOps and engineering leadership, so credibility depends on genuinely understanding monitoring, alerting and incident practice. The posting itself adds a note that it does not expect every candidate to meet all qualifications on day one, which is an unusually open invitation at the three year mark. Note travel is a stated requirement, not optional.