Senior Systems Engineer | Contact Center Technology, Infrastructure

Agoda is the travel booking platform, and this is an infrastructure role in Gurugram supporting its contact centre technology, the telephony and platform layer that customer service runs on. It sits in the infrastructure organisation rather than product engineering, so expect systems work: integrations, reliability and the operational plumbing behind a contact centre operating across many countries and languages. Agoda publishes no years figure anywhere in this posting, so we have left the experience field blank rather than invent one, which means it will not appear under any experience filter on this page. The Senior in the title is the only seniority signal available. Good fit if you want systems engineering at a large consumer travel platform.

Agoda publishes no experience figure anywhere in this posting. We have written the field as blank rather than guessing, so be aware this listing sits in no experience band on the page and the only seniority signal is the word Senior in the title. Ask for the expected band in the first conversation. What the role covers: contact centre technology inside Agoda's infrastructure organisation, based in Gurgaon. Contact centre platforms at this scale are a genuine systems engineering domain, typically covering telephony and voice infrastructure, routing and queueing logic, integration between the contact centre platform and internal customer and booking systems, capacity planning around demand peaks, and the observability needed to prove where a call actually failed. Because Agoda operates globally, expect multi region and multi language considerations and a follow the sun support pattern. Employer context: Agoda is one of the largest online travel booking platforms, with engineering hubs across Asia including Gurugram and Bangkok, and it is one of the few employers on this board with a meaningful non Bangalore India presence, which matters if you are in the National Capital Region and do not want to relocate. One thing we can say about Agoda from its other postings today: it is unusually specific about hands on expectations, with its Staff Backend listing stating outright what proportion of time is spent coding. It is reasonable to ask this team for the same clarity about the split between build work and operational support, since contact centre roles can lean heavily to the second. Good fit for a systems or infrastructure engineer who wants a defined platform to own rather than a general SRE remit.