Okta
About this role
This is deep technical support for Okta's Customer Identity SaaS product, the authentication layer
customers embed in their own applications. You take end to end ownership of customer issues, from
initial troubleshooting through root cause identification to resolution, and act as the internal and
external point of contact until they are closed. Because the customers are developers integrating an
identity product, the problems are code and integration problems rather than password resets, and the
posting asks for knowledge of the development lifecycle to solve them and promote best practice. You
also build and maintain the knowledge base for your product area. The requirement offers two routes
in: 5 years in technical support or software development, or 3 years as a business or technical
analyst on large software implementations.
customers embed in their own applications. You take end to end ownership of customer issues, from
initial troubleshooting through root cause identification to resolution, and act as the internal and
external point of contact until they are closed. Because the customers are developers integrating an
identity product, the problems are code and integration problems rather than password resets, and the
posting asks for knowledge of the development lifecycle to solve them and promote best practice. You
also build and maintain the knowledge base for your product area. The requirement offers two routes
in: 5 years in technical support or software development, or 3 years as a business or technical
analyst on large software implementations.
Who this is for
Requirements, and note there are two alternative routes. Either 5+ years of technical support and/or
software development, OR 3+ years of solid experience in a business or technical analyst role for
medium to large scale business software implementation projects. Strong analytical and problem
solving skills. A self starter able to come up to speed on complex, difficult concepts with minimal
assistance. The ability to context switch quickly between multiple complex work streams. An
instinctive ability to break problems into components to pinpoint root cause. A customer obsessed
attitude. A team player with solid collaboration skills.
Responsibilities. Support and maintain customers who have implemented the Customer Identity SaaS
solution, resolving technical and non-technical issues promptly. Operational management of support
tickets. Build and maintain excellent client relationships and achieve high customer satisfaction.
Take end to end ownership of customer issues including initial troubleshooting, root cause
identification and resolution. Exceed customer expectations on response quality and timeliness. Serve
as the internal and external point of contact on customer issues. Work as part of an extended support
team in a startup atmosphere. Use business and technical analysis skills and knowledge of the
development lifecycle to solve complex issues and promote best practice. Collaborate across
departments. Contribute to and maintain a repository of product area knowledge and promote knowledge
sharing within Support.
Location. Bengaluru. Okta operates a flexible model where the role allows, so confirm office days.
Who this is for. Someone with a support or development background who wants to work on a genuinely
technical product with developer customers. The dual entry route is worth noting: the 3 year analyst
path is a real alternative, so implementation consultants and technical analysts are explicitly in
scope, not just support engineers. If you want to move from support toward engineering, identity is a
domain that rewards depth, and Okta runs plenty of internal engineering roles.
software development, OR 3+ years of solid experience in a business or technical analyst role for
medium to large scale business software implementation projects. Strong analytical and problem
solving skills. A self starter able to come up to speed on complex, difficult concepts with minimal
assistance. The ability to context switch quickly between multiple complex work streams. An
instinctive ability to break problems into components to pinpoint root cause. A customer obsessed
attitude. A team player with solid collaboration skills.
Responsibilities. Support and maintain customers who have implemented the Customer Identity SaaS
solution, resolving technical and non-technical issues promptly. Operational management of support
tickets. Build and maintain excellent client relationships and achieve high customer satisfaction.
Take end to end ownership of customer issues including initial troubleshooting, root cause
identification and resolution. Exceed customer expectations on response quality and timeliness. Serve
as the internal and external point of contact on customer issues. Work as part of an extended support
team in a startup atmosphere. Use business and technical analysis skills and knowledge of the
development lifecycle to solve complex issues and promote best practice. Collaborate across
departments. Contribute to and maintain a repository of product area knowledge and promote knowledge
sharing within Support.
Location. Bengaluru. Okta operates a flexible model where the role allows, so confirm office days.
Who this is for. Someone with a support or development background who wants to work on a genuinely
technical product with developer customers. The dual entry route is worth noting: the 3 year analyst
path is a real alternative, so implementation consultants and technical analysts are explicitly in
scope, not just support engineers. If you want to move from support toward engineering, identity is a
domain that rewards depth, and Okta runs plenty of internal engineering roles.
Apply on company site
Opens www.okta.com, the employer's own application page. Applying is always free.