Hightouch
About this role
Hightouch builds a composable customer data platform, and this is the company's first Technical
Account Manager hire in India, covering its largest customers across Asia Pacific and Japan. You own
the customer journey from kick-off through onboarding to adoption, acting as the product expert who
makes sure enterprise customers use the platform properly. The technical side is real: you deliver
onboarding through project management, advise on technical best practice, and work with Customer
Support and Engineering on escalations, then feed use cases and problems back into the product. The
posting asks for the ability to understand complex systems, naming SQL, databases, APIs and reporting
tools. This is the exact role a reader of this list asked for by name, and unusually for that request,
it is genuinely remote in India. Apply if you are technical and enjoy customers.
Account Manager hire in India, covering its largest customers across Asia Pacific and Japan. You own
the customer journey from kick-off through onboarding to adoption, acting as the product expert who
makes sure enterprise customers use the platform properly. The technical side is real: you deliver
onboarding through project management, advise on technical best practice, and work with Customer
Support and Engineering on escalations, then feed use cases and problems back into the product. The
posting asks for the ability to understand complex systems, naming SQL, databases, APIs and reporting
tools. This is the exact role a reader of this list asked for by name, and unusually for that request,
it is genuinely remote in India. Apply if you are technical and enjoy customers.
Who this is for
Requirements. 5+ years of experience in a client facing or technology focused role where business
experience and technical acumen were combined. Experience managing and executing technical projects
with a customer first attitude and a strong sense of empathy. Excellent project management and
communication skills. Proven ability to quickly learn new technologies and understand complex systems,
with SQL, databases, APIs and reporting tools named. Strong troubleshooting and problem solving skills
with a continuous desire to improve your technical depth. Ability to collaborate cross functionally.
Ability to work under pressure and to deadlines.
What you would do. As a critical member of the Customer Success team, be responsible for the retention
and expansion of the largest customers. Work with Sales on strategy for increasing adoption within
large organisations. Deliver timely and organised onboarding through effective project management,
make sure customers see full value in the products, and advise on technical best practice. Provide
proactive technical guidance across all products. Work with Customer Support, Engineering and other
teams on technical escalations. Surface use cases and problems to Engineering to push the product
forward.
⭐ Remote, and verified. The board lists this as Remote (India) and nothing in the posting body imposes
an office or hybrid requirement, which is why it is published as remote. That matters: it is the only
genuinely remote role in this edition, and several employers today flagged roles as remote that turned
out not to be.
⚠️ One oddity in the posting. It carries a United States E-Verify statement about verifying
eligibility to work in the U.S. That is boilerplate inherited from Hightouch's US postings and sits
oddly on a role explicitly described as the first Technical Account Manager hire in India covering
APJ. Worth clarifying work authorisation expectations in the first call.
Compensation note. The posting states meaningful equity in the form of ISO options, with early
exercise and a 10 year post-termination exercise window.
Who this is for. A technical person with five or more years who genuinely enjoys customers: this is
account ownership, not engineering. Retention and expansion of accounts is stated as a
responsibility, so there is a commercial dimension, though the requirement list carries no quota or
pipeline language. Being the first hire in the region means scope and ambiguity in equal measure.
experience and technical acumen were combined. Experience managing and executing technical projects
with a customer first attitude and a strong sense of empathy. Excellent project management and
communication skills. Proven ability to quickly learn new technologies and understand complex systems,
with SQL, databases, APIs and reporting tools named. Strong troubleshooting and problem solving skills
with a continuous desire to improve your technical depth. Ability to collaborate cross functionally.
Ability to work under pressure and to deadlines.
What you would do. As a critical member of the Customer Success team, be responsible for the retention
and expansion of the largest customers. Work with Sales on strategy for increasing adoption within
large organisations. Deliver timely and organised onboarding through effective project management,
make sure customers see full value in the products, and advise on technical best practice. Provide
proactive technical guidance across all products. Work with Customer Support, Engineering and other
teams on technical escalations. Surface use cases and problems to Engineering to push the product
forward.
⭐ Remote, and verified. The board lists this as Remote (India) and nothing in the posting body imposes
an office or hybrid requirement, which is why it is published as remote. That matters: it is the only
genuinely remote role in this edition, and several employers today flagged roles as remote that turned
out not to be.
⚠️ One oddity in the posting. It carries a United States E-Verify statement about verifying
eligibility to work in the U.S. That is boilerplate inherited from Hightouch's US postings and sits
oddly on a role explicitly described as the first Technical Account Manager hire in India covering
APJ. Worth clarifying work authorisation expectations in the first call.
Compensation note. The posting states meaningful equity in the form of ISO options, with early
exercise and a 10 year post-termination exercise window.
Who this is for. A technical person with five or more years who genuinely enjoys customers: this is
account ownership, not engineering. Retention and expansion of accounts is stated as a
responsibility, so there is a commercial dimension, though the requirement list carries no quota or
pipeline language. Being the first hire in the region means scope and ambiguity in equal measure.
Apply on company site
Opens job-boards.greenhouse.io, the employer's own application page. Applying is always free.