JFrog
About this role
A reader asked this board to carry Technical Account Manager and Customer Success roles by name, and this is one. JFrog builds the software supply chain platform used by Amazon, Google and Netflix, and a Technical Success Manager owns the customer's ongoing relationship with the platform: building adoption and rollout plans, acting as the first point of escalation, monitoring account health, and delivering projects alongside the solution engineering and professional services teams. Despite the Manager title, there is no people management in the posting. It manages accounts, not staff. Two details need stating plainly because they change the job. The shift is 5:30pm to 2:30am IST, since the role covers North America, and the office requirement is three mandatory days a week in Bangalore, Bellandur. JFrog says it provides office transport and a shift allowance.
Who this is for
Requirements as published:
- 12+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery.
- 3+ years of experience in the software industry, preferably at SaaS companies.
- Prior hands on experience in Linux.
- Command line hands on experience.
- REST API experience is described as an advantage.
- Docker and Kubernetes experience is good to have.
- Ability to liaise with customers and regional teams, and to present technical material effectively.
- Flexibility in working hours to accommodate a global presence.
The actual day to day:
- Owning the customer's continuous interaction with JFrog, their lifetime value and the associated NPS and CSAT scores.
- Helping customers build an adoption and rollout plan so the JFrog Platform actually gets embedded.
- Acting as the first point of escalation and becoming a platform health expert for your accounts.
- Delivering projects with customers to agreed timelines, working with solution engineering and professional services.
- Supporting the JFrog sales team on customer strategy so renewals and upsells happen on time.
Shift and office reality, stated in the posting:
- ⚠️ Working hours are 5:30pm to 2:30am IST. This is a North America region role and the shift is not negotiable in the posting.
- Location is Bangalore (Bellandur) on a hybrid model with three mandatory days a week in the office.
- JFrog states it provides office transport and a shift allowance.
Honest fit guidance:
- The night shift is the single biggest factor here. It is a good technical customer role, and it will reshape your day entirely.
- There is no people management in this role despite the title, so it does not move you off the individual contributor track.
- The technical bar is moderate: Linux, CLI and REST APIs, with containers as a bonus. This is a relationship and adoption role with real technical grounding, not a deep engineering seat.
- 12+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery.
- 3+ years of experience in the software industry, preferably at SaaS companies.
- Prior hands on experience in Linux.
- Command line hands on experience.
- REST API experience is described as an advantage.
- Docker and Kubernetes experience is good to have.
- Ability to liaise with customers and regional teams, and to present technical material effectively.
- Flexibility in working hours to accommodate a global presence.
The actual day to day:
- Owning the customer's continuous interaction with JFrog, their lifetime value and the associated NPS and CSAT scores.
- Helping customers build an adoption and rollout plan so the JFrog Platform actually gets embedded.
- Acting as the first point of escalation and becoming a platform health expert for your accounts.
- Delivering projects with customers to agreed timelines, working with solution engineering and professional services.
- Supporting the JFrog sales team on customer strategy so renewals and upsells happen on time.
Shift and office reality, stated in the posting:
- ⚠️ Working hours are 5:30pm to 2:30am IST. This is a North America region role and the shift is not negotiable in the posting.
- Location is Bangalore (Bellandur) on a hybrid model with three mandatory days a week in the office.
- JFrog states it provides office transport and a shift allowance.
Honest fit guidance:
- The night shift is the single biggest factor here. It is a good technical customer role, and it will reshape your day entirely.
- There is no people management in this role despite the title, so it does not move you off the individual contributor track.
- The technical bar is moderate: Linux, CLI and REST APIs, with containers as a bonus. This is a relationship and adoption role with real technical grounding, not a deep engineering seat.
Apply on company site
Opens join.jfrog.com, the employer's own application page. Applying is always free.