Senior Technical Success Manager

This is the role a reader of this list asked for by name: technical account management, at a cloud security company. Zscaler runs the Zero Trust Exchange platform, and a Senior Technical Success Manager is the strategic technical advisor across a portfolio of customer accounts. The work is understanding each customer's environment and objectives deeply enough to offer expert technical guidance and governance, planning how Zscaler is integrated and operationalised, driving adoption by anticipating technical obstacles, and taking organisational lead on complex escalations across sales, support and product. It is not a people management job: it reports to the Manager, Technical Success within the Customer Success department, and there is no team under it. The posting itself describes the work as moving between high level strategy and hands on execution.

Required by the posting: 8 or more years of experience in customer facing technical roles, including 3 or more years driving value specifically in technical account management, customer success, solutions delivery or sales engineering, within the cloud, web security, networking or infrastructure domains. Strong technical acumen, with the ability to align a customer's business challenges to the Zscaler portfolio for the security outcomes they want.

The day to day: build and maintain relationships with key customer stakeholders and operational service owners across a complex portfolio of accounts, defining and prioritising alignment between customer objectives and Zscaler's. Offer expert technical guidance, proactive recommendations and technical governance, and develop customised strategies for integrating and operationalising Zscaler. Drive adoption by identifying actionable insight, anticipating technical hurdles and building risk mitigation plans. Provide technical expertise and organisational leadership on complex escalations, coordinating resolutions across sales, support and product teams.

Reporting line and level: the posting states this is a hybrid role based in Mohali or Bangalore, reporting to the Manager, Technical Success in the Customer Success department. Despite Manager in the title, no people management is described anywhere in the posting.

Who should apply: technical account managers, customer success engineers and solutions delivery people eight or more years in with genuine networking or web security depth. This is a customer facing commercial adjacent role rather than an engineering one, and we list it in its own group for that reason, but the technical bar is real and it is the exact title readers asked us to find.