Senior Customer Success Architect

Amplitude makes the product and digital analytics platform teams use to understand how people actually use their software, with more than 4,700 customers. This role is the technical side of customer success: you would be based in India supporting global customers, advising them on data management, event taxonomy and the shape of their tech stack. Concretely that means auditing and cleaning up customer taxonomies, mapping the data flow architecture between Amplitude and upstream sources such as Segment, mParticle, Snowflake, BigQuery and RudderStack, and working with Amplitude's own product, engineering and support teams to smooth out the data management experience. It is a genuinely technical customer facing seat rather than an account management one, which is why it is on this list: readers asked for exactly this shape of role by name.

Required by the posting: 5 or more years in a technical, customer facing data or analytics role, and the posting names implementation, solutions or sales engineering, analytics engineering and data consulting as qualifying backgrounds. Separately it asks for at least 5 years of customer facing technical experience with a demonstrated record of engaging enterprise accounts. Working knowledge of customer data platforms and event pipelines, specifically Segment, mParticle and RudderStack. A solid grasp of event taxonomy design and data governance principles.

The day to day: develop mastery of Amplitude's products so you can give customers strategic help with data audits and taxonomy cleanup. Help customers map the data flow architecture between Amplitude and upstream sources including Segment, mParticle, Snowflake, BigQuery and RudderStack. Collaborate with Amplitude's product, engineering, platform support and technical success manager teams to streamline internal processes and improve the data management experience for customers.

Location: Bengaluru, supporting global customers, which usually implies some overlap with other time zones. Office days are not stated on the posting.

Who should apply: analytics engineers, implementation consultants and solutions engineers five or more years in who can hold a technical conversation about event schemas and a commercial one about account outcomes in the same meeting. If you have run a Segment or RudderStack implementation end to end, lead with that.