Hevo Data
About this role
Readers of this list asked for Customer Success Engineer and Technical Account Manager roles by name, and this is the closest match on today's board. Hevo Data sells a no code data pipeline platform used by around 2,000 companies in 45 plus countries. A Customer Success Engineer owns the customer relationship from onboarding through retention, but the work itself is technical: you build and launch data pipelines with customers, build workarounds when the product hits a limit, and act as the single point of contact for every technical question on the account. You would run quarterly business reviews, drive adoption of new features, and advocate for the customer during triage of high severity cases. The posting asks for real data background, 4 to 7 years across ETL, ELT, data transfer or warehousing, with SQL proficiency called vital. It reports to the Head of Customer Success.
Who this is for
What the posting requires:
- 4 to 7 years of experience in a relevant field such as ETL, ELT, data transfer or data warehousing.
- Understanding of the database administration and data replication domain.
- Understanding of data integration principles and connecting diverse data sources to a warehouse, with in depth knowledge of extracting data from specific sources.
- Proficiency in SQL, described in the posting as vital for querying and manipulating data.
- Cloud platform familiarity with AWS, GCP or Azure, described as essential since Hevo often pairs with them.
- Knowledge of databases including PostgreSQL, MySQL, SQL Server and Oracle, described as crucial.
- Experience with API integration and JSON or XML data formats, described as helpful.
- Basic proficiency in data transformation tools or languages such as Python, or warehouse specific tools.
- Understanding of networking, security and performance concepts.
- Understanding of data warehousing concepts including modelling, star and snowflake schemas, normalisation and denormalisation, and optimisation.
- Data quality best practices for accurate, reliable integrated data.
- A knack for problem solving and debugging.
What the work actually looks like:
- Manage a book of business and own retention for the customers assigned to you.
- Act as a technical consultant and advisor post sales, giving technical and solution guidance.
- Own customer onboarding for every new customer assigned to you.
- Build and develop data pipelines, and build out of the box solutions when the product hits its limits.
- Be the single point of contact for all technical matters on the account.
- Drive engagement and adoption, and work with account teams to communicate return on investment.
- Lead and organise quarterly business reviews.
- Identify new use cases for Hevo products inside the customer base and drive adoption of new features.
- Advocate for customers during triage, coordinating with internal teams on high severity cases.
- Maintain specialist competency in technologies relevant to Hevo's market through training and certification.
Who you report to: the Head of Customer Success.
Location and working pattern: Pune, Maharashtra. Office days are not stated.
Honest fit guidance: this is a customer facing role that still requires you to build pipelines yourself, so it fits a data engineer who likes customer contact rather than a pure account manager. If you want to write product code all day, the book of business and quarterly business review side of the job will not suit you.
- 4 to 7 years of experience in a relevant field such as ETL, ELT, data transfer or data warehousing.
- Understanding of the database administration and data replication domain.
- Understanding of data integration principles and connecting diverse data sources to a warehouse, with in depth knowledge of extracting data from specific sources.
- Proficiency in SQL, described in the posting as vital for querying and manipulating data.
- Cloud platform familiarity with AWS, GCP or Azure, described as essential since Hevo often pairs with them.
- Knowledge of databases including PostgreSQL, MySQL, SQL Server and Oracle, described as crucial.
- Experience with API integration and JSON or XML data formats, described as helpful.
- Basic proficiency in data transformation tools or languages such as Python, or warehouse specific tools.
- Understanding of networking, security and performance concepts.
- Understanding of data warehousing concepts including modelling, star and snowflake schemas, normalisation and denormalisation, and optimisation.
- Data quality best practices for accurate, reliable integrated data.
- A knack for problem solving and debugging.
What the work actually looks like:
- Manage a book of business and own retention for the customers assigned to you.
- Act as a technical consultant and advisor post sales, giving technical and solution guidance.
- Own customer onboarding for every new customer assigned to you.
- Build and develop data pipelines, and build out of the box solutions when the product hits its limits.
- Be the single point of contact for all technical matters on the account.
- Drive engagement and adoption, and work with account teams to communicate return on investment.
- Lead and organise quarterly business reviews.
- Identify new use cases for Hevo products inside the customer base and drive adoption of new features.
- Advocate for customers during triage, coordinating with internal teams on high severity cases.
- Maintain specialist competency in technologies relevant to Hevo's market through training and certification.
Who you report to: the Head of Customer Success.
Location and working pattern: Pune, Maharashtra. Office days are not stated.
Honest fit guidance: this is a customer facing role that still requires you to build pipelines yourself, so it fits a data engineer who likes customer contact rather than a pure account manager. If you want to write product code all day, the book of business and quarterly business review side of the job will not suit you.
Apply on company site
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