Samsara
About this role
Samsara builds the Connected Operations Cloud that brings IoT data from vehicles, equipment and physical operations into one platform, and this Product Support Engineer seat is a senior technical authority on its compliance product. Specifically you own the software side of Electronic Logging Device (ELD) compliance, the system that keeps US Department of Transportation Hours of Service and Records of Duty Status data accurate. You are the bridge between customers, field teams and R&D, resolving the hardest escalations at the intersection of regulatory rules, IoT systems and data integrity. It is deep, customer facing technical support rather than development: root cause analysis, reproducing complex issues, and ensuring the product records duty status with full accuracy. Based in Bengaluru. Good fit for an experienced support or field engineer, ideally with some exposure to compliance, telematics or hardware and software systems, who wants to be the definitive technical voice on a product that carries real world safety weight.
Who this is for
What the posting asks for:
- 6+ years of experience in technical support, field engineering or a similar customer facing technical role.
- A degree in Computer Science, Engineering (Mechanical or Electrical) or another technical field.
- Strong troubleshooting and root cause analysis across software and connected hardware systems.
- The ability to act as the primary technical authority and the bridge between customers, field teams and R&D.
Helpful here: exposure to compliance or regulatory systems (DoT and FMCSA, ELD, Hours of Service), telematics or IoT.
The day to day: you own the most challenging escalations on the ELD compliance product, ensure accurate recording of Hours of Service and Records of Duty Status data, reproduce and root cause complex issues, and work across customers, field teams and R&D to protect data integrity.
Location: Bengaluru, within the Global Technical Support organisation.
Honest read: a senior, customer facing technical support role with a compliance and IoT flavour, not a software development seat. The subject matter (US transport compliance) is specialised, so it suits someone who enjoys owning a complex product domain end to end. The 6+ year bar is real.
- 6+ years of experience in technical support, field engineering or a similar customer facing technical role.
- A degree in Computer Science, Engineering (Mechanical or Electrical) or another technical field.
- Strong troubleshooting and root cause analysis across software and connected hardware systems.
- The ability to act as the primary technical authority and the bridge between customers, field teams and R&D.
Helpful here: exposure to compliance or regulatory systems (DoT and FMCSA, ELD, Hours of Service), telematics or IoT.
The day to day: you own the most challenging escalations on the ELD compliance product, ensure accurate recording of Hours of Service and Records of Duty Status data, reproduce and root cause complex issues, and work across customers, field teams and R&D to protect data integrity.
Location: Bengaluru, within the Global Technical Support organisation.
Honest read: a senior, customer facing technical support role with a compliance and IoT flavour, not a software development seat. The subject matter (US transport compliance) is specialised, so it suits someone who enjoys owning a complex product domain end to end. The 6+ year bar is real.
Apply on company site
Opens www.samsara.com, the employer's own application page. Applying is always free.