Twilio
About this role
Twilio runs the APIs that let companies send SMS, voice, email and WhatsApp straight from their own software, and this role sits on the Onboarding and Compliance Support team that keeps all of that traffic legitimate. You are the first person a customer reaches when an account gets flagged, a sender number needs verification, or a suspected fraud case blocks a launch. The work is half investigation and half teaching: you read the policy, explain in plain language what the customer has to fix, and clear them to start sending once they comply. It is fully remote inside India and genuinely open to people early in their careers. The trade off is that the team covers a round the clock queue, so it runs on rotating shifts. A good fit if you enjoy untangling a problem over chat and staying calm with a stressed customer.
Who this is for
What the posting asks for:
- About 1 year of experience handling cases in compliance, fraud, risk or trust and safety (the role states 1 to 3 years and welcomes people early in their careers).
- Fluent written and spoken English, since almost all of the work is written customer contact.
- A habit of writing clear internal and external documentation.
- Comfort with critical thinking to spot and stop fraudulent activity.
The day to day: you respond to customers over email, chat and calls, guide them through compliance and account verification, evaluate alternatives when something is blocked, and resolve account suspensions. You file clean internal reports and add to the knowledge base as you go.
Location and hours: fully remote within India. This is a 24/7 team, so expect a rotating shift schedule that can include one or both weekend days. Read the shift terms before you apply.
Honest read: one of the few genuinely entry friendly, fully remote roles on this list. It is customer facing support rather than software development, so pick it if you like the investigative, people facing side of a technical product.
- About 1 year of experience handling cases in compliance, fraud, risk or trust and safety (the role states 1 to 3 years and welcomes people early in their careers).
- Fluent written and spoken English, since almost all of the work is written customer contact.
- A habit of writing clear internal and external documentation.
- Comfort with critical thinking to spot and stop fraudulent activity.
The day to day: you respond to customers over email, chat and calls, guide them through compliance and account verification, evaluate alternatives when something is blocked, and resolve account suspensions. You file clean internal reports and add to the knowledge base as you go.
Location and hours: fully remote within India. This is a 24/7 team, so expect a rotating shift schedule that can include one or both weekend days. Read the shift terms before you apply.
Honest read: one of the few genuinely entry friendly, fully remote roles on this list. It is customer facing support rather than software development, so pick it if you like the investigative, people facing side of a technical product.
Apply on company site
Opens job-boards.greenhouse.io, the employer's own application page. Applying is always free.