Hevo Data
About this role
Hevo Data builds a no code data pipeline platform that companies like DoorDash and Footlocker use to consolidate data from 150+ sources into their warehouses, and this Customer Success Engineer seat is exactly the customer facing technical role readers asked for by name. You own Hevo's customer relationships from onboarding through retention, and you are the single technical point of contact for your book of accounts. The work is genuinely technical: you help customers build and launch data pipelines, build workarounds when you hit product limits, and act as a consultative expert on data warehousing and ETL and ELT. You also drive adoption, run quarterly business reviews, and feed real usage back to product. Based in Bengaluru, reporting to the Head of Customer Success. Good fit for someone with data pipeline or ETL depth who likes owning technical customer outcomes rather than pure engineering.
Who this is for
What the posting asks for:
- 4 to 7 years in a relevant field such as ETL and ELT, data transfer or data warehousing.
- A solid grasp of data integration: connecting diverse sources to a warehouse.
- Helpful: experience with API integration and JSON and XML data formats.
- The consultative instinct to make strategic technical recommendations and be the single point of contact for a customer.
The day to day: you manage a book of customers and own their retention, engage as a technical advisor through the post sales lifecycle, run onboarding for new customers, build and develop data pipelines, build out of the box solutions when you hit product limits, drive engagement and adoption, and lead quarterly business reviews.
Location: Bengaluru, reporting to the Head of Customer Success.
Honest read: a customer success role with real technical substance, not an account management seat. It carries a book of business and retention responsibility, so there is a relationship and outcomes side alongside the pipeline building. Strong fit if you have data or ETL experience and want to be customer facing.
- 4 to 7 years in a relevant field such as ETL and ELT, data transfer or data warehousing.
- A solid grasp of data integration: connecting diverse sources to a warehouse.
- Helpful: experience with API integration and JSON and XML data formats.
- The consultative instinct to make strategic technical recommendations and be the single point of contact for a customer.
The day to day: you manage a book of customers and own their retention, engage as a technical advisor through the post sales lifecycle, run onboarding for new customers, build and develop data pipelines, build out of the box solutions when you hit product limits, drive engagement and adoption, and lead quarterly business reviews.
Location: Bengaluru, reporting to the Head of Customer Success.
Honest read: a customer success role with real technical substance, not an account management seat. It carries a book of business and retention responsibility, so there is a relationship and outcomes side alongside the pipeline building. Strong fit if you have data or ETL experience and want to be customer facing.
Apply on company site
Opens jobs.lever.co, the employer's own application page. Applying is always free.