HackerRank
About this role
HackerRank builds the skills based hiring and assessment platform used by thousands of companies, and this Customer Experience Engineer, L1 role is the genuine entry point into a defined engineering support track. You own the first response on every inbound ticket, resolve what you can on your own (product usage, configuration, standard troubleshooting), and escalate the rest with clean reproduction steps and logs. HackerRank states it plainly: 0 to 3 years, and strong freshers with real technical aptitude are welcome, which makes this one of the few genuinely early career roles on this list. It is a hybrid role in Bangalore and runs on a rotational shift covering mornings, evenings and weekends because the team gives 24x7 global coverage. Good fit for someone starting out who can read an API, a log and a basic SQL query, and takes pride in triage done well.
Who this is for
What the posting asks for:
- 0 to 3 years in a technical support or customer facing technical role. Strong freshers with demonstrated technical aptitude are explicitly welcome.
- A basic understanding of REST APIs: HTTP methods, status codes, and how to read a request and response.
- The ability to read logs, browser developer tools and error messages to understand what happened before escalating.
- Familiarity with SQL: enough to write or understand a basic query.
- Comfort using AI tools to speed up investigation.
The day to day: you own first response within SLA, resolve standard issues independently, triage and escalate complex tickets with full context, keep the queue healthy during your shift, maintain ticket hygiene, and contribute to the knowledge base.
Location and hours: hybrid in Bangalore, on a rotational shift covering mornings, evenings and weekends for 24x7 global coverage.
Honest read: a real entry level, customer facing technical role with a stated path into the next level. It is support, not development, and it involves shift work, but for someone early in their career who wants a technical foot in the door it is one of the honest 0 to 1 options here.
- 0 to 3 years in a technical support or customer facing technical role. Strong freshers with demonstrated technical aptitude are explicitly welcome.
- A basic understanding of REST APIs: HTTP methods, status codes, and how to read a request and response.
- The ability to read logs, browser developer tools and error messages to understand what happened before escalating.
- Familiarity with SQL: enough to write or understand a basic query.
- Comfort using AI tools to speed up investigation.
The day to day: you own first response within SLA, resolve standard issues independently, triage and escalate complex tickets with full context, keep the queue healthy during your shift, maintain ticket hygiene, and contribute to the knowledge base.
Location and hours: hybrid in Bangalore, on a rotational shift covering mornings, evenings and weekends for 24x7 global coverage.
Honest read: a real entry level, customer facing technical role with a stated path into the next level. It is support, not development, and it involves shift work, but for someone early in their career who wants a technical foot in the door it is one of the honest 0 to 1 options here.
Apply on company site
Opens job-boards.greenhouse.io, the employer's own application page. Applying is always free.