Neo4j
About this role
Neo4j created the graph database category, and this seat is on the Cloud Managed Services team that
keeps customers' Neo4j environments healthy in production. The job is real operations: you monitor
and manage customer database environments, take a holistic view of environment health to maximise
application and infrastructure uptime, and troubleshoot server and database problems. You sit in an
on call rotation and respond to incidents affecting Neo4j cloud infrastructure availability. The
tooling named is one of the big three clouds plus Ansible, Terraform and Kubernetes. This is the
second of today's three genuinely remote roles, and unlike most remote listings on this board it is
infrastructure work rather than a customer success or sales seat. Apply if you like operations and
customer contact together.
keeps customers' Neo4j environments healthy in production. The job is real operations: you monitor
and manage customer database environments, take a holistic view of environment health to maximise
application and infrastructure uptime, and troubleshoot server and database problems. You sit in an
on call rotation and respond to incidents affecting Neo4j cloud infrastructure availability. The
tooling named is one of the big three clouds plus Ansible, Terraform and Kubernetes. This is the
second of today's three genuinely remote roles, and unlike most remote listings on this board it is
infrastructure work rather than a customer success or sales seat. Apply if you like operations and
customer contact together.
Who this is for
Requirements. 5+ years of cloud infrastructure administrator experience is required. Significant
prior experience with at least one of the big three cloud providers (AWS, GCP or Azure) is required.
Experience with Ansible, Terraform and Kubernetes is desirable. The posting also asks for proficiency
with Microsoft Office applications, which is unusual to see stated on an infrastructure role.
What you would do. Participate in the on call rotation as a member of the Cloud Managed Services team
and respond to incidents that affect Neo4j cloud infrastructure availability, providing support for
customer cases. Troubleshoot server and database technical issues. Reliably manage and monitor the
customer's Neo4j database environment, taking a holistic view of environment health to maximise
application and infrastructure uptime. Help ensure customers successfully deploy and manage Neo4j in
their production environments.
⭐ Remote, and verified. The board lists this as Remote: India and nothing in the posting body imposes
an office or hybrid requirement, which is why it is published as remote. Today's other two remote
roles are Twilio's (restricted to five states) and Databricks' (with 20 percent customer travel);
this one carries neither restriction in writing.
⚠️ On call is explicit. The first responsibility listed is the on call rotation. That is the job, not
a footnote, so weigh it honestly if you have done pager duty before and know how you find it.
Company context. Neo4j says it recently passed 200 million dollars in annual recurring revenue,
doubling over three years.
Who this is for. A cloud infrastructure engineer with five or more years who is comfortable talking
to customers as well as fixing systems. The posting says plainly it suits someone with strong
technical skills who enjoys solving problems as much as collaborating directly with customers, so if
customer contact drains you, this is the wrong shape even though the technical work fits.
prior experience with at least one of the big three cloud providers (AWS, GCP or Azure) is required.
Experience with Ansible, Terraform and Kubernetes is desirable. The posting also asks for proficiency
with Microsoft Office applications, which is unusual to see stated on an infrastructure role.
What you would do. Participate in the on call rotation as a member of the Cloud Managed Services team
and respond to incidents that affect Neo4j cloud infrastructure availability, providing support for
customer cases. Troubleshoot server and database technical issues. Reliably manage and monitor the
customer's Neo4j database environment, taking a holistic view of environment health to maximise
application and infrastructure uptime. Help ensure customers successfully deploy and manage Neo4j in
their production environments.
⭐ Remote, and verified. The board lists this as Remote: India and nothing in the posting body imposes
an office or hybrid requirement, which is why it is published as remote. Today's other two remote
roles are Twilio's (restricted to five states) and Databricks' (with 20 percent customer travel);
this one carries neither restriction in writing.
⚠️ On call is explicit. The first responsibility listed is the on call rotation. That is the job, not
a footnote, so weigh it honestly if you have done pager duty before and know how you find it.
Company context. Neo4j says it recently passed 200 million dollars in annual recurring revenue,
doubling over three years.
Who this is for. A cloud infrastructure engineer with five or more years who is comfortable talking
to customers as well as fixing systems. The posting says plainly it suits someone with strong
technical skills who enjoys solving problems as much as collaborating directly with customers, so if
customer contact drains you, this is the wrong shape even though the technical work fits.
Apply on company site
Opens boards.greenhouse.io, the employer's own application page. Applying is always free.