Zscaler
About this role
A resident consultant is embedded with one strategic enterprise customer for a long engagement, six months, a year or longer, rather than moving between accounts. The posting describes the job as being that customer's go to expert for everything relating to their Zscaler deployment, which means you are inside their environment and their problems rather than advising from outside. The requirement is 8 or more years in customer facing technical roles such as professional services consulting, plus the AI and ML familiarity Zscaler puts at the top of all its listings. It suits someone who prefers depth in one environment to breadth across many, and who is comfortable being the single named technical person a large customer relies on. That is a different temperament from escalation engineering, where the cases come to you and change constantly.
Who this is for
What the posting requires as minimum qualifications:
- A foundational understanding of AI and ML technologies, and experience leveraging, securing or positioning AI driven solutions to optimise outcomes within your functional domain.
- 8+ years of experience in customer facing technical roles such as professional services consulting.
What the work actually looks like:
- Serve as a dedicated technical advisor for strategic enterprise customers over extended engagements, described in the posting as six months, one year or longer.
- Act as the customer's go to expert for all matters relating to their Zscaler environment.
- Work embedded within the customer's organisation rather than rotating across many accounts.
How this differs from Zscaler's other customer facing roles on this board: escalation engineers handle the hardest cases across many customers as they arrive, and Center of Excellence engineers build the tooling and processes behind them. A resident consultant is assigned to one customer for a long stretch. Same product depth, very different day to day rhythm and relationship.
What Zscaler says about the environment: an AI forward enterprise, cloud native Zero Trust Exchange platform, with a culture it describes around impact over activity, honest debate, customer obsession and accountability.
Location and working pattern: Mumbai. Resident consulting typically means significant time at the customer site, so clarify what the arrangement looks like for the specific account before accepting.
Honest fit guidance: the deciding question is not technical, it is temperamental. If you like building a deep relationship with one customer's environment, knowing its history and its quirks, and being the person they call, this is unusually satisfying work. If you would find that confining, the escalation or Center of Excellence roles at the same company suit better and are also on this board. Eight years of genuinely customer facing technical work is the bar, so pure internal engineering experience will not map cleanly.
- A foundational understanding of AI and ML technologies, and experience leveraging, securing or positioning AI driven solutions to optimise outcomes within your functional domain.
- 8+ years of experience in customer facing technical roles such as professional services consulting.
What the work actually looks like:
- Serve as a dedicated technical advisor for strategic enterprise customers over extended engagements, described in the posting as six months, one year or longer.
- Act as the customer's go to expert for all matters relating to their Zscaler environment.
- Work embedded within the customer's organisation rather than rotating across many accounts.
How this differs from Zscaler's other customer facing roles on this board: escalation engineers handle the hardest cases across many customers as they arrive, and Center of Excellence engineers build the tooling and processes behind them. A resident consultant is assigned to one customer for a long stretch. Same product depth, very different day to day rhythm and relationship.
What Zscaler says about the environment: an AI forward enterprise, cloud native Zero Trust Exchange platform, with a culture it describes around impact over activity, honest debate, customer obsession and accountability.
Location and working pattern: Mumbai. Resident consulting typically means significant time at the customer site, so clarify what the arrangement looks like for the specific account before accepting.
Honest fit guidance: the deciding question is not technical, it is temperamental. If you like building a deep relationship with one customer's environment, knowing its history and its quirks, and being the person they call, this is unusually satisfying work. If you would find that confining, the escalation or Center of Excellence roles at the same company suit better and are also on this board. Eight years of genuinely customer facing technical work is the bar, so pure internal engineering experience will not map cleanly.
Apply on company site
Opens job-boards.greenhouse.io, the employer's own application page. Applying is always free.