Zscaler
About this role
Zscaler's Center of Excellence sits between frontline support and engineering, and this role is a subject matter expert seat specialising primarily in Zscaler Client Connector technologies, the agent that runs on customer endpoints and routes traffic through the zero trust platform. The requirement is 8 or more years of support and networking experience as a specialist in that area, plus expertise across networking, cloud security and performance management, and the ability to master new technologies quickly. What makes a Center of Excellence role different from escalation work is the second half of the job: developing new processes, tools or product features rather than only resolving cases. The posting also emphasises building consensus across cross functional teams and organisations, so influence is part of the role. Zscaler describes itself as an AI forward enterprise and lists AI familiarity first among its requirements.
Who this is for
What the posting requires as minimum qualifications:
- A foundational understanding of AI and ML technologies, and experience leveraging, securing or positioning AI driven solutions to optimise outcomes within your functional domain. Zscaler lists this first.
- 8+ years of support and networking experience as a subject matter expert specialising primarily in Zscaler Client Connector technologies.
- Expertise in networking, cloud security and performance management, with the ability to quickly master new technologies.
- Proven effectiveness at collaborating and building consensus across cross functional teams and organisations.
- Experience developing new processes, tools or product features.
What the work actually looks like:
- Act as the deep subject matter expert on client connector technology for the wider support and engineering organisation.
- Develop new processes, tools and product feature input rather than only resolving individual cases, which is what distinguishes a Center of Excellence seat from escalation work.
- Collaborate across support, engineering and product to drive consistent outcomes.
What Zscaler says about the environment: an AI forward enterprise built around the world's largest security data lake powering its cloud native Zero Trust Exchange platform. Culturally it emphasises impact over activity, constructive and honest debate, customer obsession, ownership and accountability, and a bias toward speed with quality.
Location and working pattern: Bangalore or Mohali. Zscaler's support organisation roles in these locations are generally hybrid, though this particular posting does not spell the arrangement out, so confirm it.
Honest fit guidance: the specialism is narrow and named. If you have spent years on Zscaler Client Connector or a directly comparable endpoint agent in a security platform, that specific depth is what is being bought and the 8 years is a fair reflection of it. If your background is general network support without that agent level depth, the requirement is more specific than it first appears. The process and tooling development part of the role is worth weighing positively: it is what makes this more than a support ladder step.
- A foundational understanding of AI and ML technologies, and experience leveraging, securing or positioning AI driven solutions to optimise outcomes within your functional domain. Zscaler lists this first.
- 8+ years of support and networking experience as a subject matter expert specialising primarily in Zscaler Client Connector technologies.
- Expertise in networking, cloud security and performance management, with the ability to quickly master new technologies.
- Proven effectiveness at collaborating and building consensus across cross functional teams and organisations.
- Experience developing new processes, tools or product features.
What the work actually looks like:
- Act as the deep subject matter expert on client connector technology for the wider support and engineering organisation.
- Develop new processes, tools and product feature input rather than only resolving individual cases, which is what distinguishes a Center of Excellence seat from escalation work.
- Collaborate across support, engineering and product to drive consistent outcomes.
What Zscaler says about the environment: an AI forward enterprise built around the world's largest security data lake powering its cloud native Zero Trust Exchange platform. Culturally it emphasises impact over activity, constructive and honest debate, customer obsession, ownership and accountability, and a bias toward speed with quality.
Location and working pattern: Bangalore or Mohali. Zscaler's support organisation roles in these locations are generally hybrid, though this particular posting does not spell the arrangement out, so confirm it.
Honest fit guidance: the specialism is narrow and named. If you have spent years on Zscaler Client Connector or a directly comparable endpoint agent in a security platform, that specific depth is what is being bought and the 8 years is a fair reflection of it. If your background is general network support without that agent level depth, the requirement is more specific than it first appears. The process and tooling development part of the role is worth weighing positively: it is what makes this more than a support ladder step.
Apply on company site
Opens job-boards.greenhouse.io, the employer's own application page. Applying is always free.