Board of Studies-in-Commerce, University of Mumbai 1 | Page
AC 11-05-2017
University of Mumbai
NAAC ACCREDITED
BACHELOR OF COMMERCE (B.COM)
SEMESTER – III & IV
SKILL ENHANCEMENT COURSES (SEC)
TRAVEL & TOURISM MANAGEMENT
PAPER I & II
Choice Based Credit System
To be implemented from AY 2017 - 2018
Board of Studies-in-Commerce, University of Mumbai 2 | Page
Revised Syllabus of courses of S.Y.B.Com.
Programme at Semester III
with effect from the Academic Year 2017-2018
SKILL ENHANCEMENT COURSES (SEC)
Travel and Tourism Management
Sr.
No. Modules No. of
Lectures
1 Introduction to Tourism 12
2 Factors Influencing Tourism 11
3 Infrastructure for Tourism 11
4 Impact of Tourism 11
Total 45
Board of Studies-in-Commerce, University of Mumbai 3 | Page
Sr. No. Modules/ Units
1 Introduction to Tourism
• Concepts, Types and Significance of Tourism
• Scope and Motives of Tourism, Risk in Tourism
• Tourism development in India- Evolution, Social & Electronic Media and its impact
on tourism, Growth of tourism in India
2 Factors Influencing Tourism
• Environmental and Socio-economic Factors
• Historical, Cultural and Ethnical
• Educational and Political Factors
3 Infrastructure for Tourism
• Need, Importance and Role of Infrastructure for tourism
• Facilities- Accommodation, Safety, Logistic
• Services required for tourism- Ancillary and Supplement services
4 Impact of Tourism
• Environmental and Socio-Cultural Impacts
• Economic and Other Impacts
• Sustainable Tourism- Concept, Need & Importance, Current Scenario
Board of Studies-in-Commerce, University of Mumbai 4 | Page
Revised Syllabus of courses of S.Y.B.Com.
Programme at Semester IV
with effect from the Academic Year 2017-2018
SKILL ENHANCEMENT COURSES (SEC)
Travel and Tourism Management
Sr.
No. Modules No. of
Lectures
1 Planning and Marketing of Tourism 12
2 Travel Agencies 11
3 Tourism Organisations 11
4 Maharashtra Touris m Policy 2016 11
Total 45
Board of Studies-in-Commerce, University of Mumbai 5 | Page
Sr. No. Modules/ Units
1 Planning & Marketing of Tourism
• Planning- Concept, Need and Importance, Process, Approaches
• Organising- Concept, Need and Importance, Allocation of resources
• Marketing- Concept, Elements, Segmentation, Integrated Marketing
Communications (IMC)
2 Travel Agencies
• Essentials, Need, Importance and Functions of Travel agencies and Tour Operators
• Procedures and Documentations- Need & Importance, Steps, Challenges, Types of
documents and Itinerary Making
• Customer Relationship Management- Concept, Need and Importance, Process,
SQM
3 Tourism Organisations
• Role of State Tourism development Corporation & its regional offices, MTDC
• Role of Tourism Organisations –IATA, PATA, WTO, ITDC.
• Social Responsibility and Ethical Concerns of Tourism
4 Maharashtra Tourism Policy 2016
• Vision, Mission, Objectives and Targets of Maharashtra Tourism Policy 2016
• Policy related to Film Tourism, Rural Tourism, Adventure Tourism
• Public Private Partnership Model for growth in tourism sector
Board of Studies-in-Commerce, University of Mumbai 6 | Page
Revised Syllabus of Cour ses of S.Y.B.Com.
Programme at Semester III & IV
with effect from the Academic Year 2017-2018
Reference Books
Reference Books
Travel and Tourism Management
• Anand M.M. (1976) – Tourism and Hotel Industry in Indi a, Prentice Hall of India Pvt. Ltd., New Delhi.
• Badan and Bhatt- Eco Tourism
• Bhatia A. K. (1986) Tourism Development- Principles and Practices, Sterling Publishers Pvt. Ltd., New Delhi.
• Batra K. L. (1990) – Problems and prospects of Tourism. Printwell Publisher, Jaipu.
• Chopra Sunita (1991)- Tourism Development of India, Ashish Publishing House, New Delh.
• Gupta S. P., Krishna Lal (1999) – Tourism Museums and Monuments in India, Oriental Publishers,New Delhi.
• Gunn & Clare A. – Tourism Planning , Taylor and Francis, New York.
• Gee, Chunk Y., James C & Dexter J.L. Cho – Travel Industry, New York
• Matheson, Alistair and Wall Geoffery (1983) –Tourism- Economic, Physical an d social Impact, Orient Longman,
London.
• Robin H. (1976) – Geogrophy of Tourism, Mackdonald and Evence Ltd., London.
• R.R. Khan (1980) - Transport Management, Tran sport Himalaya Publishing House, Mumbai
• Sharma K. K. (2000) Planning for Tourism, Samp and Sons, New Delhi.
• Usha Bala (1988) – Tourism in India, Policy and Perspective, Arushi Publishers, New delhi.
• Maharashtra Tourism Policy 2016
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QUESTION PAPER PATTERN
TRAVEL AND TOURISM MANAGEMENT
SEMESTER - III & IV
W.E.F. 2017-2018
Maximum Marks: 100
Duration: 03 Hours
Questions to be set: 06
Question
No Particular Marks
Q.1 Answer Any Two of the following Out of Three questions - Module – I
a)
b)
c) 20
Q.2 Answer Any Two of the following Out of Three questions - Module – II
a)
b)
c) 20
Q.3 Answer Any Two of the following Out of Three questions - Module – III
a)
b)
c) 20
Q.4 Answer Any Two of the following Out of Three questions - Module – IV
a)
b)
c) 20
Q.5 Write short notes on any Two out of Three ( On All Modules) 20