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Diploma Course in Soft Skills Development D SSD converted converted 1 Syllabus Mumbai University by munotes
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Copy to : -
1. The Deputy Registrar, Academic Authorities Meetings and Services
(AAMS),
2. The Deputy Registrar, College Affiliations & Development
Department (CAD),
3. The Deputy Registrar, (Admissions, Enrolment, Eligibility and
Migration Department (AEM),
4. The Deputy Registrar, Research Administration & Promotion Cell
(RAPC),
5. The Deputy Registrar, Executive Authori ties Section (EA),
6. The Deputy Registrar, PRO, Fort, (Publication Section),
7. The Deputy Registrar, (Special Cell),
8. The Deputy Registrar, Fort/ Vidyanagari Administration Department
(FAD) (VAD), Record Section,
9. The Director, Institute of Distance and Open Learning (IDOL Admin),
Vidyanagari,
They are requested to treat this as action taken report on the concerned
resolution adopted by the Academic Council referred to in the above circular
and that on separate Action Taken Report will be sent in this connection.
1. P.A to Hon’ble Vice -Chancellor,
2. P.A Pro -Vice-Chancellor,
3. P.A to Registrar,
4. All Deans of all Faculties,
5. P.A to Finance & Account Officers, (F.& A.O),
6. P.A to Director, Board of Examinations and Evaluation,
7. P.A to Director, Innovation, Incubation and Linkages,
8. P.A to Director, Board of Lifelong Learning and Extension (BLLE),
9. The Director, Dept. of Information and Communication Technology (DICT)
(CCF & UCC), Vidyanagari,
10. The Director of Board of Student Development,
11. The Director, Department of Students Walfare (DSD),
12. All Deputy Registrar, Examination House,
13. The Deputy Registrars, Finance & Accounts Section,
14. The Assistant Registrar, Administrative sub -Campus Thane,
15. The Assistant Registrar, School of Engg. & Applied Sciences, Kalyan,
16. The Assistant Registrar, Ratnagiri sub -centre, Ratnagiri,
17. The Assistant Registrar, Constituent Colleges Unit,
18. BUCTU,
19. The Receptionist,
20. The T elephone Operator,
21. The Secretary MUASA
for information.
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(Appendix ‘B’)
New ordinances 66 45 & 6646 relating to
the Diploma in Soft Skills Development.
1. Necessity of Starting this course:
In an ever -changing job market in the era of digitization, a career related to soft skills has surfaced as
one of the most sought -after fields. With the current overhaul of work culture all over the work, and
the opening up of several different possibilities in the post-COVID 19 era, soft skill pr ofessionals
can create a flexible environment for themselves, where they offer their services from the comfort of
their home instead of reporting to office daily. Although there is no specific requisite to pursue this
course, preference will be given to pr ofessionals from corporate set -up, academic background and
potential job -seekers with Graduate /Post -Graduate Degree from a recognized University. The
introduction of Diploma in Soft Skills Development will be beneficial:
To create trained professionals with global competency, who are well- equipped to apply
their acquired expertise in their enterprise or corporate set - up
To enhance students’ marketability and employability
To join an enriching and rewarding career in the ongoing pandemic
To keep student s abreast with appropriate strategies that will help them to achieve success in
their chosen field and also promote their life-long learning
2 Whether UGC has recommended to start the said Courses?
UGC has given guidelines for introduction of career oriented courses
(https://www.ugc.ac.in/oldpdf/xiplanpdf/revisedcareerorientedcourses.pdf ). Universities are allowed
to run the diploma / certificate courses and with due approval of its governing
councils/ statutory council wherever required (Ref:
https://www.ugc.ac.in/faq.aspx ). However, u/s 5(16) under Maharashtra Public Universities Act,
2016 (Mah. Act No. VI of 2017), Universities are empowered to start to prescribe the courses of
instruction and studies in choice based credit system
for the various examinations leading to specific degrees, diplomas or certificates in a stand -alone
format or joint format with other State or national or global universities.
3 Whether all the courses have commenced from academic year 2020 -21?
The above certificate course recommended by the BoS in English, and further approved by the
statutory bodies is to be introduced from the Academic Year 2021 - 2022.
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4 The courses started by the University are self-financed, whether adequate number of eligible
permanent Faculties are available?
The certificate course is purely self-financed. The department/affiliated colleges interested in its
affiliation need to comply with the norms laid down as above.
5 To give details regarding duration of the course and is it possible to compress the course?
The duration of the course is maximum 6 month {6 Months (July -December / January -June)} with
total 30 contact hours consist of maximum 2 Credits on completion of total 30 hours.
6 The intake capacity of each course and no. of admissions given in the current academic year
(2021 -22)
The intake capacity is set to maximum 40 students per batch.
7 Opportunities of employability/employment available after undertaking these courses :
a) Teachers/ Administrators with local/ state/national/ international educational institutions
b) Sales Professionals involved in developing USP (Unique Selling Proposition) for products
/produ cts or ideas for other brands.
c) Health -care professional in renowned health -care facility/clinics/hospitals and offer support
to patients and render support to colleagues
d) Social Media Manager responsible for crafting, maintaining and marketing a
brand/product/service
e) Social Worker, connect with NGO and offer assistance to community/ people in difficult
circumstances
f) Public Relations Officer/ Engineer/ Managers in well-known organisations nationally and
globally
g) Freelancer/ YouTube Blogger who uses his expertise/ creativity to sell his ideas related
to a product /service
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AC – 29/06/2021
Item No. – 5.9(N)
UNIVERSITY OF MUMBAI
Syllabus for the
Diploma in Soft Skills Development
(to be introduced with effect from the academic year 2022 -23)
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6
Sr. No. Heading Particulars
1 Title of the Programme
O.6645 Diploma in Soft Skills Development
2 Eligibility for Admission
O.664 6 Candidate who passed 10+2 examination in Arts / Science
/ Commerce or equivalent examination
3 Passing Marks
R- 9388 The candidate must obtain 40 % of the total marks in
external and internal examination to pass the course
4 Ordinances / Regulations
(if any) -
5 No. of Years / Semesters
R- 9389 One Year -Two Semesters
6 Level P.G. / U.G. / Diploma / Certificate
(Strike out which is not applicable)
7 Pattern Yearly / Semester
(Strike out which is not applicable)
8 Status New / Revised
(Strike out which is not applicable)
9 To be implemented from
Academic Year From Academic Year 2022 -2023
Date: 30/04/2021 Signature:
Name of BOS Chairperson / Dean : Dr. Sudhir Nikam
UNIVERSITY OF MUMBAI
Syllabus for Approval
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7 Board of Studies in English
Syllabus Sub -Committee
University of Mumbai
Diploma in Soft Skills Development
(With effect from the academic year 2022 -23)
Dr. Sudhir Nikam (Chairperson)
Dr. Rajesh Karankal (Member) Dr. Santosh Rathod (Member)
Dr. Bhagyashree Varma (Member) Dr. Deepa Mishra (Member)
Dr. B. N. Gaikwad (Member) Dr. Dattaguru Joshi (Member)
Dr. Satyawan Hanegave (Member) Dr. Deepa Murdeshwar -Katre (Member)
Dr. Sachin Labade (Convener) Associate Professor, Department of English, University of
Mumbai, Mumbai 98. Email ID: sachin.labade@english.mu.ac.in
Dr. Ramkishan Bhise (Member) Assistant professor, Department of Humanities and Applied
Sciences,SIES Graduate School of Technology,Nerul, Navi Mumbai. Email id:
ram.bhise2009@ gmail.com
Dr. Deepak Nair (Member) Assistant Professor, Samadiya College of Arts and Commerce,
Bhiwandi. Ema il: nairdeepa k3@gmail.com
Ms. Rakhee Nair (Member) Assistant Professor, Department of Humanities, Pillai College of
Engineering, Panvel. Email ID: rnair@mes.ac.in
Dr. Yuvraj Shinde (Member) Assistant Professor, Department of English, Government of
Maharashtra’s Ism ail Yusuf College of Arts, Science & Commerce Jogeshwari East, Mumbai,
400060. E -mail: aundhi1@gmail.com
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8 Syllabus
1
Title of the Programme
Diploma in Soft Skills Development
2
Eligibility for Admission
Candidate who passed 10+2 examination in Arts / Science /
Commerce or equivalent examination
3
Intake Capacity
40 Students per batch
4
Passing Marks
The candidate must obtain 40 % of the total marks in
external and internal examination to pass the course
5
Selection
First Come First Served Basis
6
Credits
16 Credits
7
Duration of the Course
One year
8
Number of Contact Hours
40(lectures) + 20 (tutorial) Per Theory Paper
9
Fee Structure
Rs. 5000/ - (The fee covers tuition fee, remuneration of
teacher, infrastructural expenses, books, stationery,
examination fee etc.)
10
Teaching Faculty Qualification
As per UGC Guidelines
11
Remuneration of Teacher
As per University / Government Guidelines
12
Centre
Any College/Department/Institution under the purview of
the University of Mumbai
13
Level
U.G. / Diploma
14
Pattern
Semester
15
Status
To be implemented from the Academic Year 202 2-23
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9 Diploma in Soft Skills Development
Preamble:
With the changing demands of the job market, in an era of digitization, careers related to soft
skills have surfaced as the most sought -after fields, as it promises professionals with a lucrative
career. While we acquire hard skills through an area of spec ialization such as social science,
engineering medical science, we need soft skills for the effective application of our hard skills in
a social and professional environment. Soft skills professionals can offer their services as
freelancers. Although there is no specific requisite to pursue this course, preference will be given
to professionals from corporate set -up, academic background and potential job -seekers with
Graduate /Post -Graduate Degree from a recognized University. The introduction of Diploma in
Soft Skills Development will be beneficial: To create trained professionals with global
competency, who are well -equipped to apply their acquired expertise in their enterprise or
corporate set -up To enhance student’s marketability and employability To j oin an enriching
and rewarding career in the ongoing times of pandemic To keep learners’ abreast with
appropriate strategies that will help them to achieve success in their chosen field and also
promote their life -long learning.
Course Objectives :
● To familiarize learners with the work -place culture and employability skills
● To enable learners to develop an awareness of professional and ethical responsibilities.
● To equip learners with verbal and non -verbal communication skills which will help them
to del iver audience -appropriate presentation using the strategies learnt
● To develop effective business correspondence skills so as to enable learners to draft
result -oriented reports, e -mail and other work -related documents
● To boost student's self -confidence thr ough honing their interpersonal skills like team
management skills, and leadership skills, time management skills, negotiation skills,
problem solving skills and critical thinking skills
● To facilitate development of soft skills among learners through indiv idual and
collaborative activities, projects and internships
Course Outcomes:
CO 1: Learners display an understanding of work -place culture and employability skills.
CO 2: Learners will develop awareness of their professional and ethical responsibilities.
CO 3: Learners will demonstrate verbal and non -verbal communication skills that will enable
them to deliver presentations effectively.
CO 4: Learners will display the skills required to plan, organize and draft, clear, precise, concise
and error -free documents.
CO 5: Learners will demonstrate the ability of self -management with confidence by developing
behavioural skills and interpersonal skills.
CO 6: Learners will demonstrate the desired soft skills, which are necessary for participation in
various c ollaborative activities, projects and internships
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University of Mumbai
Diploma in Soft Skills Development
Semester I
Course: Theory
Course Title: Introduction to Soft Skills
Paper: I
(With effect from the academic year 2022 -23)
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11 01 Syllabus as per Choice Based Credit
System
I Title of the Programme Diploma in Soft Skills Development
II Course Code
III Course Title Introduction to Soft Skills
IV Course Contents Enclosed a copy of the syllabus
V References and Additional References Enclosed in the Syllabus
VI Credit Structure (No. of Credits) 04
VII No. of lectures per Unit 15
VIII No. of lectures per week 04
IX No. Tutorials per week 01
X Total Marks 100
02 Scheme of Examination Theory Examination + Internal
Evaluation (60+40)
03 Special notes, if any No
04 Eligibility, if any HSC or Equivalent Certificate
05 Fee Structure As per University Structure
06 Special Ordinances / Resolutions if any No
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UNIT 1: Orientation (08 lectures)
● What are Soft Skills?
● Difference between Hard skills and Soft skills
● Why one needs Soft skills
● Soft skills and Social, Acad emic and Professional Career
● Understanding job market requirements
● Universal Rule of Hiring
UNIT 2: Communicating at work (12 lectures)
a. Verbal Communication
● Introducing oneself professionally
● Face to Face interaction: Friendly, Politeness and professional language
● Appreciation and constructive Feedback (giving and responding)
● Telephone etiquettes
● Effective listening
● Solicited and unsolicited covering letter
● CV and Resume
● Applications and requests,
● Report writing,
● E-mail etiquette
● Social media Etiquette
● Video conferencing Etiquette
b. Non-verbal Communication
● Visual presentation and perception
● Body language (Kinesics)
● Touch (Haptics), space (Proxemics) and time (Chronemics)
● Communicating Confidence non-verbally
● Non-Verbal professional/business and social etiquettes
c. Communicating at Job interviews
● Types of interviews
● Preparatory steps for job interviews
● Dos and Don'ts of Job interviews
● Web interview Étiquettes
● Frequently asked questions
UNIT 3: Discussion and Presentation (10 lectures)
a. Group Discussion
● What is Group discussion?
● Difference between Group Discussion and Debate
● Why is it important in a professional & academic career?
● Group discussion at workplace Semester I – Paper I
Title: Introduction to Soft Skills
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13 b. Presenting professionally
● Presenting self & Presenting the organisation
● Elevator Pitch
● Meeting and Conference presentation
● Precautions
● Technology embedded presentation
UNIT 4: Personal & Emotional Management (10 lectures)
a. Personal Management
● SWOC Analysis
● Goal Setting & Motivation
● Managing your time
b. Emotional Management
● Emotional intelligence
● Owning up to mistakes
● Resilience skills
➢ Coping with inevitable challenges & changes
➢ Managing disappointment and dealing with conflict
➢ Ingredients to Resilience
➢ ABC Model of Resilience
Instructional Guidelines :
Since this is a skill development course, it is suggested that a communicative, learning and
learner centric approach be adopted. Techniques such as case study/Caselet, role play, group
discussion, seminars, peer teaching may be suited for this course. The emphasis at the input level
will be on training learners in using appropriate language and audience -appropriate
presentations.
Evaluation Pattern: (For theory)
Internal Assessment (40 Marks):
Sr.
No. Particulars Marks
1 Classroom Attendance & Participation 10
2. Oral Presentation Oral Presentation (Use of ICT is
recommended) 10
3 Test/Written Assignment 20
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14 Evaluation: Semester End Examination Pattern 60 Marks Hours: 02
Suggested topics for Internal Assessment:
1. Interviewing entrepreneurs
2. Mock interview
3. Group Discussion
4. Presentations (group/pair/individual) with ICT
5. SWOC Analysis
NB: Learners, in consultation with and due approval of the instructor, may work on similar and
relevant topics.
Semester End Examination (60 Marks):
1. The Semester End Examination for 60 marks will have 4 questions of 15 marks each
(with internal choice):
Question 1 Objective (15/20) 15 Marks
Question 2 Short Notes (3/5) 15 Marks
Question 3 Short Answer (3/5) 15 Marks
Question 4 Application/Long answer (2/3) 15 Marks
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University of Mumbai
Diploma in Soft Skills Development
Semester I
Course: Practical
Course Title: Project
Paper: II
(With effect from the academic year 2021 -22)
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01 Syllabus as per Choice Based Credit
System
I Title of the Programme Diploma in Soft Skills Development
II Course Code
III Course Title Project
IV Course Contents Enclosed a copy of the syllabus
V References and Additional References Enclosed in the Syllabus
VI Credit Structure (No. of Credits) 04
VII No. of Learning Hours 60
VIII No. of Learning hours per week 04
IX No. Tutorials per week 01
X Total Marks 100
02 Scheme of Examination Internal Evaluation (75+25)
03 Special notes, if any No
04 Eligibility, if any HSC or Equivalent Certificate
05 Fee Structure As per University Structure
06 Special Ordinances / Resolutions if any No
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The purpose of this course is to engage learners through the mode of project to reinforce the
ideas, concepts and skills that are introduced in the theory paper. Learners choose a topic for the
project in consultation w ith the project guide. The project may be carried out individually or in
collaboration with other learners.
Ideas for Project:
The following are only suggested topics. Similar topics in line with the learning objectives and
local context may be given to the learners.
1. Visit a Fashion Store at a shopping mall near to your place (Example: MAX or Big
Bazaar) and draft a report related to a product/ service, consider its present demand,
customer satisfaction quotient, their preferences, no. of employees, presentation policy,
price range, mode of payment, communication mechanism etc. Create PPT on the same.
2. Select a HealthCare facility (example: clinic or hospital) in your area and prepare a
report on the same with the services offered/Menu, customer satisfaction quotient, décor,
number of employees, mode of payment, rate range, communication mechanism, etc.
The learners may be encouraged to use strategies such as interviews, online/offline surveys, field
visits, collection of documents such as menu c ards, photographs, brochures etc.
Guidelines for reporting and presenting project
The report may be submitted in Print (type -written) format (PDF format for online submission)
or in Non -Print (Blog/Vlog /Web -page) format
Format of the Print Report:
● The full content of the report must be bound together so that the pages cannot be removed
or replaced.
● The cover of the report must contain, title, name of the candidate, name of the Diploma,
Semester, Name of the Guide/Co -guide and the year of submission.
● Page numbers must be mentioned at the bottom of each page and Margin should be 1.5”
on the left and 1” on the remaining three sides.
● Use separate index sheets for all chapters. Each chapter should begin on a new page.
● Report must contain all the necessary documents such as certificate of the guide, training
completion Certificate by the institute/ organization, student declaration certificate,
acknowledgements, table of contents, bibliography, appendix (if any) etc. Semester I – Paper II
Title: Project
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18 ● learners should use simple an d good English while writing the report. Avoid grammatical
errors.
● No aspects of the structure of the report should be omitted.
Guidelines for the instruction and assessment
● Learners may be allotted project mentors to guide them through the process.
● Learners may be allotted a co -guide in case of availability and necessity.
● Learners may be encouraged to take up a project in pair or group (depending on the
context)
● Learners may be trained to present final project to improve their presentation skills,
● A well-planned rubric and additional guidelines may be prepared by the study centre
keeping in view the core content, quality of the project and presentation of work.
Evaluation Pattern: Internal Assessment (100 Marks):
Sr. No. Particulars Marks
1 Project
Field Work (minimum 25 hours)
Report (Up to 2500 words - It may include images, graphs,
appendix etc.) 75
2 Presentation (Using ICT tools) 25
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University of Mumbai
Diploma in Soft Skills Development
Semester II
Course: Theory
Course Title: Enhancing Soft Skills
Paper: III
(With effect from the academic year 2022 -23)
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20 01 Syllabus as per Choice Based Credit
System
I Title of the Programme Diploma in Soft Skills Development
II Course Code
II Course Title Enhancing Soft Skills
IV Course Contents Enclosed a copy of the syllabus
V References and Additional References Enclosed in the Syllabus
VI Credit Structure (No. of Credits) 04
VII No. of lectures per Unit 15
VIII No. of lectures per week 04
IX No. Tutorials per week 01
X Total Marks 100
02 Scheme of Examination Theory Examination + Internal
Evaluation (60+40)
03 Special notes, if any No
04 Eligibility, if any HSC or Equivalent Certificate
05 Fee Structure As per University Structure
06 Special Ordinances / Resolutions if any No
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UNIT 1: Teamwork skills (10 lectures)
● Communication as Social Construction
● Dynamics of professional Group communication
● Group and Team
● Team Building Process
● Influencing factors (such as context, systems and institution s and interaction design)
● Managing conflict and appreciating/respecting differences
● Decision making & effective negotiation
● Types of teams
● Understanding, Identity and nurturing sensitivity (in terms of gender, orientation,
language etc.)
● Group communication and technology: Sociomateriality
● Caselet
UNIT 2: Honing Leadership skills (10 lectures)
● Being an effective communicator
● Decision making & types of leadership
● Leadership traits
● Negotiation strategies and style
● Empathy and emotional intelligence
● Ownership and delegation of responsibilities
● Caselet
UNIT 3: Problem solving through Creative thinking (10 lectures)
● Creative thinking as an essential skill
● Techniques of creative thinking (such as brainstorming, lateral thinking, mind
mappin g, rich pictures, role play)
● Practical problem solving through creative thinking
● Case Study
UNIT 4: Nurturing Professionalism in the workplace (10 lectures)
● Codes of conducting oneself in the workplace
● Professional work attitude
● Being assertive
● Accountability and ownership
● Interpersonal relationship at workplace
● Punctuality and meeting deadlines
● Professionalism in email writing
● Caselet Semester II – Paper III
Title Enhancing Soft Skills
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22 Evaluation: Semester End Examination Pattern 60 Marks Hours: 02 Instructional Guidelines :
Since this is a skill development course, it is suggested that a communica tive, learning and
learner centric approach be adopted. Techniques such as case study/Caselet, role play, group
discussion, seminars, peer teaching may be suited for this course. The emphasis at the input level
will be on training learners in using appropr iate language and audience -appropriate
presentations.
Evaluation Pattern: Internal Assessment (40 Marks):
Sr. No. Particulars Marks
1 Classroom Attendance & Participation 10
2. Oral Presentation (Use of ICT is recommended) 10
3 Test/Written Assignment 20
Suggested Topics for Internal Assessment :
1. Self-Assessment Questionnaire
(Time -Management skills or any other interpersonal skills)
2. Role -play based on situations and its documentation
3. Game -based situations (play & learn) and draft a report
4. Interviewing entrepreneurs
6. Group Discussion on relevant topics (such as who is a good leader?)
7. Presentations (group/pair/individual) with the use of ICT
8. SWOC
N.B.: Learners, in consultation with and due approval of the instructor, may work on similar and
relevant topics.
Semester End Examination (60 Marks):
2. The Semester End Examination for 60 marks will have 4 questions of 15 marks each
(with internal choice):
Question 1 Objective (15/ 20) 15 Marks
Question 2 Short Notes (3/5) 15 Marks
Question 3 Short Answer (3/5) 15 Marks
Question 4 Application/Long answer (2/3) 15 Marks
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University of Mumbai
Diploma in Soft Skills Development
Semester II
Course: Practical
Course Title: On -the-Job Training/Internship
Paper: IV
(With effect from the academic year 2022 -23)
Page 24
24 01 Syllabus as per Choice Based Credit
System
I Title of the Programme Diploma in Soft Skills Development
II Course Code
III Course Title On-the Job Training/Internship
IV Course Contents Enclosed a copy of the syllabus
V References and Additional References Enclosed in the Syllabus
VI Credit Structure (No. of Credits) 04
VII No. of Learning Hours 60
VIII No. of Learning Hours per Week 04
IX No. Tutorials per week 01
X Total Marks 100
02 Scheme of Examination Internal Evaluation (75+25)
03 Special notes, if any No
04 Eligibility, if any HSC or Equivalent Certificate
05 Fee Structure As per University Structure
06 Special Ordinances / Resolutions if any No
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25
The purpose of this course is to engage learners through the mode of on -job training to reinforce
the ideas, concepts and skills that are introduced in the theory course. Learners choose a topic for
the project in consu ltation with the project guide. The project may be carried out individually or
in collaboration with other learners.
Ideas for Internship:
The following is only a suggested topic. Similar topics in line with the learning objectives and
local context may be given to the learners.
Internship of minimum 30 hours in a Media house, corporate house, an NGO, Government
office be undertaken by learners. The internship should allow learners to take up an
assistant position that enables them to exercise their soft skills .
The learners may be encouraged to use strategies such as Interview, online/offline Survey, On -
field visits, collection of documents such as photographs, brochure etc.
Guidelines for the study Centre:
Since the internship is an integral part of this diploma, the study centre should identify potential
organizations/institutes/companies/Hotels etc. and either enter into an MoU with them or
establish rapport with them so as to the learners are taken as interns. It is necessary that the
centre issue s a letter in this regard.
Guidelines for reporting and presenting project
The report may be submitted in Print (type -written) format (PDF format for online submission)
or in Non -Print (Blog/Vlog/ /Web -page) format
Format of the Print Report:
● The full content of the report must be bound together so that the pages cannot be removed
or replaced.
● The cover of the report must contain, title, name of the candidate, name of the Diploma,
Semester, Name of the Guide/Co -guide and the year of submission.
● Page numbers must be mentioned at the bottom of each page and Margin should be 1.5”
on the left and 1” on the remaining three sides.
● Use separate index sheets for all chapters. Each chapter should begin on a new page. Semester II – Paper IV
Title : On-the-Job Training/Internship
Page 26
26 ● Report must contain all the necessary documents such as certificate of the guide, training
completion Certificate by the institute/ organization, student declaration certificate,
acknowledgements, table of contents, bibliography, appendix (if any) etc.
● Learners should use simple and good English while writing the report. Avoid
grammatical errors.
● No aspects of the structure of the report should be omitted..
Guidelines for the instruction and assessment
● Learners may be allotted project mentors to guide them through the process.
● Learners may be allotted a co -guide in case of availability and necessity.
● Learners may be encouraged to take up a project in pair or group (depending on the
context)
● Learners may be trained to present final project to improve their presentation skills,
● A well-planned rubric and additional guidelines may be prepared keeping in view the
core content, quality of the project and presentation of work.
● The project report will be assessed by two examiners (Guide +1).
● These two examiners will also assess the student's presentation. The learners will be
awarded average marks given by the 02 examiners.
Evaluation Pattern:
Internal Assessment (100 Marks):
Sr. No. Particulars Marks
1 Internship
Field Work (minimum 30 hours)
Report: Up to 2500 words (It should include images, graphs,
appendix etc.) 75
2 Viva Voce (Presentation should include the use of ICT tools.) 25
Page 27
27 Recommended Reading
Kumar, Sanjay, and Pushp Lata. Communication Skills . Oxford University Press, 2011.
Hemphill, Phyllis Davis, Donald W. McCormick, and Robert D. Hemphill. Business
communication with writing improvement exercises . Pearson College Division, 2001.
Locker, Kitty O., and Stephen Kyo Kaczmarek. Business communication: Building
critical skills . New York: McGraw -Hill Irwin, 2014.
Murphy, Herta A., Herbert William Hildebrandt, and Jane Powel Thomas. Effective
business communications . New York: McGraw -Hill, 1997.
Raman, Meenakshi, and Sangeeta Sharma. Technical communication: Principles and
practice . New Delhi: Oxford University Press, 2015.
Kaul, A.. Effective Business Communication . Prentice -Hall of India, 2015.
Ghosh, B. N. Managing Soft Skills for Personality Development . Tata McGraw Hill.
2017.
Masters, Ann, and Harold R. Wallace. Personal devel opment for life and work . Cengage
Learning, 2010.
Chauhan, Gajendra Singh, and Sangeeta Sharma. Soft Skills: An Integrated Approach to
Maximise Personality . Wiley, 2016.
Kumar, Sanjay, and Pushp Lata. Communication Skills . Oxford University Press, 2011.
Burke, Daniel. Improve Your Communication Skills . Maanu Graphics Publishers , 2012
Maxwell, John C. The 17 indisputable laws of teamwork: Embrace them and empower
your team . HarperCollins Leadership, 2013.
Maxwell, John C. Teamwork 101: What every leader need s to know . HarperCollins
Leadership, 2009.
Maxwell, John C. Teamwork makes the dream work . Thomas Nelson, 2002
Tulgan, Bruce. "Bridging the soft -skills gap." Employment Relations Today 42.4 (2016):
25-33.
Tulgan , Bruce. Bridging the Soft Skills Gap: How to Teach the Missing Basics to Today’s
Young Talent . Pan Macmillan India . 2016.
Higgins, Jessica. 10 Skills for Effective Business Communication: Practical Strategies
from the World's Greatest Leaders . Tycho, 2018.
Mitra, Barun K. Personality development and soft skills . Vol. 156. Oxford University
Press, 2011.
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Web Res ources
● https://www.youtube.com/watch?v= DUlsNJtg2L8& list=PLLy_2iUCG87CQhELCytvXh
0E_y -bOO1_q
● https://www.youtube.com/watch?v= UWBSlMaplT0
● https://www.youtube.com/watch?v=xB aLgJZ0t6A&list=PLzf4HHlsQFwJZel_j2PUy0pw
jVUgj7KlJ
● https://www.youtube.com/watch?v= 0FFLFcB9xfQ
● https://www.toastm asters.org/
● https://www.youtube.com/watch?v= WXBA4eWskrc
● https://www.youtube. com/watch?v=s4thQc gLCqk
● https://www.youtube.com/watch/MnI PpUiTcRc
● https://www.youtube.com/watch?v=Vi6uA_N55yY
● Need to verify authentic websites and e -resources
● https://youtu.be/6Px5SROK1lo 2) https://youtu.be/tGyUjo4eFOo
● https://youtu.be/DUlsNJtg2L8
● http://www.onestopenglish.com
● www.britishcouncil.org/learning -learn -english.htm
● https://www.coursera.org/courses?query=soft %20skills&page=1
● https://www.futur elearn.com/subjects/business -and-management -courses/soft -skills
● https://www.classc entral.com/course/swayam -enhancing -soft-skills -personality -7893
● https://learndigital.withgoogle.com/digital garage/course/soft -skills -training
● https://www.mentoricainstitute.com/servic es/online -training -
1/?gclid=Cj0KCQiAmfmABhCHARIsACwPRAANpAYgRnPD -
ku4adfZkR_sqvoe9UcpB7 -_sMKnwkQssRVIZyeHHZEaAm9vEALw_wcB
● https://www.coursera.org/specializations/business -english
● https://www.udemy.com/course/dress_for_suc cess/
● https://www.udemy.com/course/soft -skills -the-10-soft-skills -you-must-have -in-workplac/
N.B:
1. At the end of the course, the Centre (College/Institute/Department) should ensure that the
university rules and regulations have been duly followed.
2. On the basis of examination results and credits earned by the student, the Centre will issue the
joint certificate with the name of University and College/Institute/Department.